The office staff has consistently been short and VERY unwelcoming. I called to confirm an appointment after not receiving any reminder (text, call, or email). During that call, I also asked to schedule appointments for my two younger children. The interaction was brief and direct, and I felt rushed and interrupted, which has not been a one-time occurrence. There is one staff member in the optical area who is always friendly and helpful, and I’ve consistently had a good experience with her, but I cannot say the same for the rest of the staff. I haven’t had any negative experiences with the eye doctor herself aside from our very first appointment for my son. I did not appreciate how he was told he would need glasses long-term with a strong prescription. I would have preferred that conversation be directed to me first. Overall, our experience does not reflect the level of communication and service expected from a family-focused practice. I canceled all of our future appointments and will not be returning.
