Quality Optical

I went here at the end of 2024. When I went to pick up my glasses, I couldn't see with them. I came back and got retested. When I came to pick up the new glasses, I at first thought they were ok. My insurance didn't cover all of it and I paid $85 in cash. By the time I got home, I was having problems seeing. I took them back and asked for a refund of just the $85. They said it would come in the mail. In the middle of 2025 I called about it and was told that they didn't know what I was talking about. Definitely not happy.

Love the office. Love the staff. Sydney and Mariah are just great. Great selection and competitive pricing.

Absolutely love this office! My daughter and I were in and out within 15mins or so. Daughter received her glasses less than a week and was very pleased. Customer service from the manager was excellent, we absolutely love you and thank you for the pep talk with my daughter about her being her and just made her day!! You know who you are girl, we picked her glasses up early morn when manager was dealing with a flood in back room lol!!!! 💗

Got a Call my safety glasses come in go pick them up their regular glasses. They don’t even have the side shields on them. Then the lady tried to add side shields that won’t even fit the glasses and I let her know that all safety glasses have to have shield on them and you can’t just wear regular glasses on the floor for safety glasses for most companies, so then she has to try to get my money reimbursed back to my work and then I have to wait till the end of September hopefully for the safety glasses to come in with the side shields Very many problems this years with this new lady I know she’s new but if she doesn’t know what she is doing she shouldn’t be left alone and her work should be check before things get turn in Very disappointed in the service of getting my glasses My regular glasses was also messed up. They come in with the line on them. They were supposed to be no line supposed to be in within a week got broken. Had to wait another week then had to be sent back to be fixed for the line and problems with my safety glasses, very disappointed in the service I have gotten from quality optical this year not the eye doctor, the ladies in the front

Been with them for years because no one else will take my insurance but now that I have dont even have insurance and I have to pay out of pocket anyway, I can finally say this (and go anywhere else): I only recommend this place if you have no other choice. I don't feel like a complete exam is given and he refuses to write your prescription down so you can have it to buy sunglasses anywhere else (they don't sell prescription sunglasses and look at you as though your crazy for asking for them). I have spent at least $2000 out of pocket here the last couple years and he has always refused to write my prescription down for me. This is the ONLY reason I chose to go somewhere else.