PrimaryOne Health - West Broad Street

Review for Jacob Hausch, PA-C I cannot recommend Jacob Hausch highly enough! He has fantastic bedside manners and is incredibly compassionate, knowledgeable, and genuinely listens to what the patient has to say. He took the time to address all my concerns without making me feel rushed.My husband also had an appointment with him recently and was left with the exact same wonderful impression. It's not often that we find professionals who combine top-tier medical knowledge with such great listening skills and empathy. We are incredibly grateful to have found him as our healthcare provider at PrimaryOne Health!

Very Disappointing Eyeglass Experience I had my eye exam at this office and received my prescription. I then went to their eyeglass department, where the staff member measured me for my glasses. A few days later, when I returned to pick them up, I was given glasses that were far too large and did not fit my face at all. I explained that they were not fitting properly, but instead of correcting the problem properly, the employee kept bending the glasses over and over to try to make them fit. They still looked very strange and uncomfortable. I paid for these glasses out of my own pocket, so I expected them to be made according to the measurements they took. If you measure someone for glasses, the glasses should actually fit that person. I am extremely disappointed with this experience. My advice is to be careful before ordering glasses here. If you get your prescription from this office, I would recommend taking it somewhere else to have your glasses made. I wish I had done that. I also took a picture inside the office showing how the glasses looked and how poorly they fit. Please check the picture I posted as evidence of my experience.

I went here for my vision needs. It was easy enough to find in front, but it's kinda in another building (Columbus something something) on the second floor, and I couldn't tell if I was going to the correct building from the back, but there's only one obvious place to go, so you'll figure it out. There's plenty of parking in the back lot. Everyone inside was really nice. The person who checked me in caught that my last name was misspelled and fixed it before I even had to ask. If you're transgender and haven't changed your legal name, there isn't a place for your preferred name and pronouns on the forms, but if you tell them your preferred name, they'll use it and let the next person who helps you know. Someone did the first part of my eye exam and verified my medication information. I didn't catch their name, but they were nice. Very patient. I waited for the doctor in a small waiting room with four chairs and two small round tables. It was clean and comfortable. The doctor didn't keep me waiting long. I saw Dr. Vargo. She was so warm and caring. You can tell she cares about her patients' comfort and their vision needs. She administered eye drops, and while we waited for them to take effect, she transferred me to Deb to pick out frames. Deb was so helpful! I get nervous about picking out things like glasses on my own. I hate it, but I didn't have anyone who could go with me. Fortunately, Deb was willing to be my second set of eyes, and she has a good eye for frames! We were able to find something perfect for my needs. They fit my face well and weren't too masculine or too feminine, which is perfect for someone like me in early transition. I'm getting bifocals, and Deb was able to take that into account with my frames and measurements. As for the glasses themselves, the selection might not be as large as some stores', but there was plenty to choose from, and my insurance covered them. Unfortunately, the anti-reflective coating wasn't covered, but I can't fault Primary One for that. I'm just happy I can finally get new glasses. After picking frames, I think that I went back to the little waiting room. A few more people showed up, but it wasn't crowded. There are signs saying no food, drinks, or cell phones, but nobody cares (including me; if you're hungry, thirsty, or need to check your phone, as long as you're not imposing on others unnecessarily, do what you gotta do). One person was discreetly snacking, and another was watching something quietly with her daughter—no big deal. After the eye drops had opened up my pupils, Dr. Fargo completed my eye exam. She took the time to answer my vision questions and provided education and recommendations. She encouraged me to return in a year for a follow-up appointment and sent me home with disposable sunglasses. They were one-size-fits-all, but that wasn't quite big enough for me. If you have a big head, too, make sure you bring some sunglasses. After Dr. Vargo finished, I checked out at the front desk. The same person who checked me in gave me my prescription. Don't forget to ask for your pupillary distance. They'll give it to you, but it isn't part of the prescription, so you need to ask. I've been to some expensive optometrists in the past who wouldn't give me my pupillary distance, which I didn't like. It's like they think by not giving you that information, you'll need to go back to them to buy glasses, which is unethical. I didn't go back. I'd much rather go to Primary One for my vision needs. If they have the glasses I need, I'll get them there. If I need something they don't have, and I have the means, I have my prescription and my pupillary distance. Thanks, Primary One!

Dr. Graves has been my eye doctor for many years. I know that the staff can be an issue. I've seen some of the behaviors explained rudeness over the phone never in person. The Doctors are very attentive and caring. May I suggest if you have issues with the staff at the desk you should tell someone in authority. Don't just write a bad review like it's the whole staff. Thank you Dr. Graves for all you do. Your care and compassion for your patience is STELLAR 🌟🌟🌟🌟🌟. Some staff should be trained in Customer service, and people skills.

Called to schedule a new patient appointment for my father, arrived at 8am for scheduled appointment and they said it wasn't till 2:30pm after staying it was incorrect they were rude then said we'd have to wait till they had an opening...we waited over 2 hours they were rude and unprofessional once called they only called his first name adding to the confusion since there was 2 other men with the same name and after the 3 hour visit to be treated very rude by the last staff member helping with picking out glasses... WILL NOT BE COMING BACK NOR WOULD I RECOMMEND TO ANYONE SEEKING TO BE TREATED WITH RESPECT OR SEEKING PRIVACY