Provision Eyecare

To start off, Dr. Tong is GREAT! She's very thorough and takes time to listen to your concerns. Staffs are great too. Good amount of availability, and there is very limited wait time! I had a mix up with the billing person who initially told me that I do not have a copay for my 2 follow up visits but after 2 weeks later gave me a call that my copay actually needs to be paid over the phone as soon as possible. I was definitely taken a back as it appears to be a bait and switch. In addition, they also quoted me $150+ for my contacts prescription / annual eye exam copay that I need to pay out of pocket but that actually was not true (I went to my previous eye doctor as I have not been paying for this.. and I did not have to!). Totally could be an honest mistake but I would recommend double & triple checking the insurance / copay amount with them!

Beware!! Horrible experience. The office administrator/receptionist is beyond rude, unprofessional and sadly incompetent. This company replaced a great family owned eye business I used to visit. This new company hired some terrible customer service people. When I called to ask about my insurance and Rx contacts, I was given one answer in the office and then the opposite answer on the phone. I was rudely dismissed and lectured on my ‘clearly not wanting to learn how insurance works’ when the error was on their part from the beginning. I asked to speak with my doctor and receive a call back and was told ‘No the doctor is busy with patients’. And when I said I would take a callback anytime, the receptionist who was clearly afraid what I would tell the doctor, actually hung up on me! I couldn’t even get my Rx to transfer doctors.

Purchased two pricey pair of glasses under previous management. Went by today to a near empty store (most of the frames are for some reason are now hidden away) to ask for my frames to be adjusted and was ignored and told no by someone who said they only handle "insurance". They other employee was mute and then immediately disappeared into the back. Strange vibe. Not much in the way of communicative customer service. "Good luck".

Friendly and knowledgeable doctor who was educated here in the Tri-State area. Nice to see her serving our community. Never felt rushed out, but appreciated the quick service. Took the time to answer all my questions, as well. Looking forward to returning.

Great people...two awesome experiences! Michael adjusted my glasses for me prior to being a patient (just walked in and he handled immediately as a courtesy). Destiny worked magic with the schedule and my paperwork for an emergency appointment. A+ and should be your first stop for everything eyes in Boken.