Ray Ban

I want to share my experience at the Ray-Ban store in Plaza Las Americas. It's been a long time since I've received such excellent service in a store. I went to have two pairs of glasses adjusted, and Janiel Rivera attended to me with great professionalism and, above all, patience. I was impressed with her level of knowledge and experience.He explained the purpose of each adjustment he made, step by step. It's important to note that this service is free, and yet Janiel didn't hesitate to give me all the time I needed to ensure I left with the perfect fit. Employees like Janiel make all the difference. Thank you very much.

A trusted brand of sun glasses. A great selection is available in this shop. Much better than the typical kiosk type of operation.

I was very disappointed with the experience at this Ray-Ban store. During what was clearly a busy peak hour, there was only one employee handling the entire store. The employee was doing her best and remained professional, but it was simply impossible for one person to manage the number of customers coming in. A line even formed outside the store, and I had to wait more than 15 minutes just to enter and browse the products. For a brand like Ray-Ban, this level of understaffing creates a frustrating customer experience and reflects poor management decisions, not the employee’s effort. The staff member deserves credit for trying to keep up, but the store seriously needs better staffing during busy hours.

Very satisfied with the service and orientation. Of course, bought the old school Aviator Classic wich have been with me since my younger years.

Had a great experience with Kimberly. She knows her product well. She is warm and professional. She helped me pick the perfect sunglasses. Very happy with my purchase.