Jennifer. Thank you so much for the help! If you are reading this review trust me I am more than ecstatic with the help I received, how fast and how professional it was all handled. I had to go through 3 separate demos in a span of 7 months with Best Buy and an additional 3 months of back and forth nothing emails direct from META trying to solve my problem. I finally got more then fed up and decided to take the hour drive to The Grove to visit the Ray Bans store. I was assisted by Jennifer were she reassured me I didn't waste my time and my order will get started. She accomplished something in less then an hour what multiple people couldn't do in almost a year. Would I recommend this store a hundred times YES. Would I recommend the customer service and experience a thousand times YES. Would I recommend assistance from Jennifer a Million times YES. Jennifer Thank you Thank you 🙏🏻.
Ray Ban
About
Located at 189 The Grove Dr in Los Angeles, CA, Ray Ban is an optical shop serving the Los Angeles area. The location sells eyewear and contact lenses but does not list eye exams. Listed services include glasses & frames. EyeMed, Aetna Vision, Cigna Vision and Humana are among the 8 vision plans accepted. Walk-in visits are welcome. Call (323) 549-9805 to confirm hours and coverage before you visit.
- Listing type
- Optical — retail only, no exams on site
- Address
-
189 The Grove Dr
Sp Q15
Los Angeles, CA 90036
Get Directions - Phone
- (323) 549-9805
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Reviews on Google 184
Chris at the Ray-Ban store at The Grove is an absolute rock start. Despite my frantic Saturday rush, frustrating WiFi, a missed online only discount (which he fixed), and my own mistake of ordering a single vision instead of progressives—Chris handled it all with incredible patience and professionalism. He fixed my order, got my perfect glasses ready, and I even bought another pair of sunnies all because of how great he is. I highly recommend seeing Chris for the best service for any eyewear needs!
This is a stop I always make when I visit Los Angeles. This is one of the most trusted store, with great customer service and stock very well. Not going to lie, I walk out with two or three pairs of glasses every time. Make sure to check them out and make the trip to the Grove.
This a great place to try and buy the best sunglasses (Ray-Ban) and every person there are so friendly and courteous. Thank you guys for your excellent service.
Since I entered the store, the good attention of Jennifer has helped me very carefully to order some replacement parts of my Aviator sunglasses that I have had for 42 years. Thank you for your service.
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