Ray Ban

One of the most knowledgeable sales people I have ever met. So impressed. My kids were in the store browsing on Sunday evening around 6pm. My wife and I joined them and we started talking about the Meta glasses. I have gen 1 and gen2 pairs and love them and then was asking about the gen3. She explained everything perfectly so that i understood them. Then we started talking about the shooter glasses that i use to get from Bausch & Lomb when I was young. I had both the yellow lense shooting ones with metal cable off the ears to hold them tight. Your associate then explained to me why there is a small circle in the top of the frame. It was to hold your cigarette. I had no idea so I researched it and she was accurate. You don't find many young sales associates who are as knowledgeable about their product as she was and I want to say congrats for having such a smart, nice person working for you who truly knows her stuff. I would love to have someone that intelligent working for me.

So I just walked in the Ray-Ban store because I recently purchased some of their sunglasses and I was interested in what else was there. When I approach the counter, I talked to the nice gentleman there told him I just bought a pair of these and they didn’t come with a cloth to wipe the sunglasses down and without hesitation he just gave me a cloth for free. I will definitely come back to this location and buy a pair of sunglasses from them next time. I’m in the area. Well done great customer service. Those are the little things that keep people interested and happy about your products.

Big Shoutout to Christ at the Ray-Ban Store – Whalers Village, Lahaina September 28, morning hours (around 10:20 AM) I had the best experience with Christ, who truly went above and beyond. My sunglasses had a loose screw after being in the water, and without hesitation, he jumped right in to fix them on the spot. No fuss, no questions — just pure helpfulness. Christ’s calm, respectful, and genuine personality made the whole interaction a pleasure. This is exactly the kind of hospitality that makes a brand shine. Management, if you’re reading this — Christ absolutely deserves recognition (and maybe even a raise!). Thanks for making my morning so much brighter, Christ — literally and figuratively!

Awesome customer service by the gentleman who helped us, but the female associate was so rude, see my Yelp review. Go to Sun Glass Hut, they are much kinder.

Best customer service. Thank you for adding the missing pin to my sunglasses, what a lifesaver. I came in the next day for my ray bans and even though she tried finding the pin no luck but so sweet if her to try!