Raymond Opticians

I had a very disappointing experience today as a first time customer. I called to say I would be 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.

Called to make appt. Very poor customers service. I have vision insurance and the girl on phone was not helpful at all. Person who answers phones should be pleasant and she was not. All she cared about is how i am going to pay. It was the first question she asked. She assumed i can't pay.

What a difference! I finally made the move thanks to my husband’s friend referral. We’ve been missing so much! The service and atmosphere is great. The staff made us feel at home. We got lucky, from entering the store and being welcomed with the best positive attitude by Crissy who made us feel WELCOMED. To being walked down to Dr.Fernandez, who was so knowledgeable and interactive. She answered all my questions and more. My husband and I had a back to back appointment which made it that much more accommodating. After the fast and thorough process we were matched with Jessica. She is AMAZING! We had so much fun picking out many different options and getting her honest feedback. We picked our favorite frames and Jessica walked us through the process of picking out extra options. All in all, it was a breeze. Super positive. We walked out with a smile and couldn’t believe we never knew of this gem. Thank you Raymond Opticians.

I love them. Been going here since I was 10 and now I’m 33. My go to place for everything eye related. They’re pleasant, helpful and exemplify great customer service. I’ve had so many memories here and great experiences. I love picking out my glasses here because their selection aligns well with my style.

I had an appointment with Dr. Marques and she was wonderful. I have never had a doctor explain everything to me during an eye exam. She was friendly and very attentive. Definitely coming back to see her… Also Jannie was very helpful when selecting new frames. She was very patient and didn’t rush me.