Refocus Eye Health Connecticut

I had been a patient here for years, and I want to start by saying that Dr. Pasternack was excellent. He was knowledgeable, thorough, and I always felt confident in the care he provided. Unfortunately, the office experience became too frustrating to continue. Every appointment routinely ran extremely behind schedule. What should have been a routine visit regularly turned into a 2.5- to 3-hour commitment, with little communication or apology for the delays. It’s one thing for an office to run behind occasionally, but this happened every visit. The front desk staff was also consistently rude and unhelpful whenever I had questions or needed assistance, which made an already frustrating experience even worse. When I decided to transfer my care, the experience only reinforced my decision. The staff member handling my medical records was rude and unhelpful over both the phone and email, making what should have been a straightforward records transfer much more difficult than it needed to be. I was also disappointed that after the practice’s ophthalmologist retired, the position was never filled. According to the practice’s website, patients are now only seeing an optometrist. While optometrists provide valuable eye care, I appreciated having access to both an optometrist and an ophthalmologist within the same practice, especially for ongoing eye health concerns. It’s unfortunate because Dr. Pasternack deserved recognition for the excellent care he provides, but the chronic wait times, poor customer service, and changes to the practice ultimately led me to transfer my care elsewhere once he retired.

First visit with Dr. B. She and the entire staff provided excellent care. I left with new pair of stylish glasses. I highly recommend their services.

I tried to make an appointment and spoke with Mary. After I told her that I didn't have any eye insurance she told me an exam would be 300.00. I told her I'll have to pay cash.Then she told me they're not taking any more appointments until next year Feb 26. After asking her about seeing a doctor in the Windsor area she said they're short staffed and told me I'll need to go to the Bloomfield office. We sat quietly like she was waiting for me to just hang up but I said nevermind. She wasn't trying to assist me at all. I will definitely say to the public....go to your local optometrist. Don't let any company treat you like you don't matter. In fact Walmart is very professional. I'll drive to Manchester!

Dr. Amanda Bilunas and the tech who worked on me were great but the front desk receptionist was not friendly. It's also difficult to find the office from the outside as there is no sign board outside.

The woman the front desk who comes on Thursdays and Fridays is soooo lame! Every time she sees you she doesn’t want to help. I don’t know what’s wrong her mood. It’s always grumpy. Hey if you don’t want to work at the front desk, go home! Don’t work, your not working for people, your working for your own greed. Honestly every time! It really sucks.