Regional Eye Associates

Bedside manner and customer service is non existent. I was there in a professional capacity. My observation of the way staff treat patients left me with a bad taste in my mouth. The tech called a patient back and she was annoyed that she didnt realize she was calling her because she repeatedly mispronounced her name. Which wasn't a complicated name. She had very bad attitude. Not friendly at all. A different tech/nurse called another client back who was an older woman who clearly suffers from some confusion or form of dementia and she was very impatient and unprofessional with her. The woman asked for the change from her copay and the girl at the counter gave her attitude and snapped well I haven't forgotten about you I'm waiting for someone to bring me change. Even the doctor. I believe this thing was the doctor Goel. He was very impatient with the client and did not listen to her concerns he came in the room as if he was in a hurry and as quickly as he came in he left.He did routine exams naturally but brushed her when she voiced concerns. He whized out of the room without even letting her know she was done or anything and just said it's stress. Didn't say you're done nothing and she's talking after him as he's leaving the room asking questions and the way he just left without even a goodbye or have a good day was just shocking she asked him am I done and he yelled from the hall you're done you see your doctor in a few months. I've never seen anything like it even when she asked him a particular question about her issues she's having with her eyes he told her make another appointment for that. I don't know what that's about. It's like everyone in the office has a bad attitude in a hurry dont want yo be bothered not friendly not personable at all. People have a bad day but could everyone be having a bad day or is this the culture of this office. 🤔

Husband had cataracts removed 5 years apart by Dr Goel. He loves him. Says very personable. Only problem was recent surgery, the Will Eye CH Surgical Center said I could not ho back with him in pre-op which is crazy. Explained I carry all his med & health updates important for the anesthesiologists. After a few seconds, the very sour face nurse said " Well ok since we're not busy? "? WTH? His safety comes first so next time I'll have to get it pre- Approved. Regardless every patient should have someone with them if only to help relax. Dr Goel has NO control over this so just fyi. HIS staff is GREAT!

I was very nervous approaching my first cataract surgery, but I had confidence in Dr . Goel who had explained the surgery and answered all my questions completely. I appreciated the follow up after the surgery as well as the pre-surgery meeting with Samantha who handled the scheduling and other concerns regarding the surgery. All went well with no problems , in fact so well that I scheduled and had my other eye done. I did not experience any problems. I recommend Dr. Goel and the Regional Eye Associates staff for cataract surgery as well as routine eye care. After both eyes healed, I had positive experiences with the Doctor's Optical staff , Kim and Michelle who worked with me to find frames that I liked as well as working with insurance concerns. While competent, they show kindness and patience.

I am in my 40s and never expected to need cataract surgery, but after a retinal detachment and repair earlier this year, I developed a cataract that left me with very limited vision. From the first appointment, he was patient, clear, and knowledgeable. He explained exactly what was happening with my eye. His helpful videos walked me through every step of the process. I felt completely confident in his care. Thanks to Dr. Goel, I now have 20/20 vision again. The difference has been life changing. Waking up each day and being able to see clearly feels like a gift, and I am incredibly grateful for his expertise and compassion. If you are facing cataract surgery, especially after a more complex issue like a retinal detachment, I cannot recommend Dr. Goel enough. He gave me my vision back, and I could not be more thrilled with the outcome.

Dr. Goel is an excellent doctor. He has been my doctor for quite few years. I was ready for my cataract surgery and Dr. Goel provided all the useful info before my surgery which put my mind at ease. Dr. Goel and Regional eye associates, all the staff members are very helpful and courteous. Overall I am very satisfied with the care they provided. I would recommend Dr. Goel to my friends and family . Also wills eye surgery center provided excellent service too.