This was my first visit to this eye clinic. The front desk staff was warm, welcoming, and efficient. I waited only about 10 minutes, and the nurse who performed my eye exam was professional and courteous.
Unfortunately, my experience with Dr. Miuyi Wong was extremely disappointing.
During the examination, she repeatedly played with and flipped her long hair instead of maintaining a professional demeanor. I told her that my eye was swollen, but she immediately insisted that it was not. The swelling was clearly visible to me, and instead of listening to my concerns, she simply said there was nothing she could do.
She then offered to prescribe anti-inflammatory eye drops. When I asked if my eye was inflamed, she said, “No.” I then asked why she was prescribing anti-inflammatory medication if there was no inflammation. She changed her explanation and said she thought my eye might just be dry. I found this confusing and inconsistent, and it did not give me confidence in her medical judgment.
As I was leaving, she handed me my medical folder and asked me to bring it to the front desk. I politely told her that I was a patient, not a staff member, and that this should not be my responsibility. She then took the folder back without saying much.
The front desk staff and nurse provided excellent service, but my experience with Dr. Miuyi Wong was unprofessional and dismissive. I left feeling that my concerns were not taken seriously. I hope the clinic will improve the quality of care and professionalism, as this experience did not reflect the standard I expected.
