My mother saw Dr. Richard to get new glasses because she needed bifocals. When she went in today to pick up the bifocals, she noticed Dr. Richard, when he was bringing the new glasses out, was cleaning them profusely and advising my mother to ensure she used both hands when putting them on and off so as not to make the arms of the glasses weak. Well lol and behold, when she got home she realized the new glasses she paid $384 for was broken! The arm had been glued together! How could new glasses she came in to pick up be broken and the Dr. not have a transparent conversation with her about this and at the very least offer to provide new frames?!? My mother is older and has a disability. This is despicable, deplorable and outright disgusting behavior from a healthcare provider! Steer clear!
