So, I had a previous review about how snoody and rude the women in this clinic are... But this is my second experience, which only reinforced the poor level of care from experience #1. My first experience was with Dr Kate. Rushed doctor who was dismissive at best, and rude receptionist who acted literally PUT OUT to look up what insurance will cover, answer questions, or provide me the MISSING INFO left off of my prescription. I wasn't going to see them again, but my insurance doesn't have a lot of local providers... Actually I called thinking I was calling a different office, but it turns out the provider I was trying to reach, Dr Netzel is now also in this office. When I realized it was the same people, I cringed some, but I decided to give them a second chance hoping it was just a bad experience. Nope. My daughter saw Netzel elsewhere and he was nice. But this office is t worth dealing with. The lady answering the phone is JUST SOOOOOO BOTHERED by doing her job!! Everything she says comes across as the response of someone who's being just completely 100% PUT OUT by having to complete the task at hand. No matter what the task is! Just RUDE and short. She kept getting my address spelled wrong, I tried correcting her, and she just kept trying to talk over me!!! I had to TALK OVER HER to get her to REALIZE I was saying the address was I correct! Then she just short with me from that point on. Plus she expected me to pay 100+ dollars for a contact lense class because I've been out of contacts for awhile. NOT GONNA HAPPEN. I am canceling my appointment with them, and going to a provider 1town over who's receptionist can answer basic questions without an attitude, and who's entire staff doesn't treat people like trash if they don't drive a mercedes and want to spend 3 times as much on their glasses compared to other companies. This place is for rich snoods who don't expect good customer service apparently. 2 chances and they still couldn't pull it together and treat me like a paying customer should be treated. No thanks! Dr Netzel is a good doctor, its sad, he should be more properly represented. I hope he sees this and realizes he's LOSING CUSTOMERS at this location due to staff and the other doctors that have given poor service to clientele previously. (When I saw Dr Kate she was rushed and rude just like the other staff members, I didn't feel like my concerns about my vision were even taken seriously.) It was pulling teeth just to get them to give me the prescription information so that I could get glasses somewhere else!! The pupillary distance was missing, and they of course acted like it was a huge deal to provide me the info when I was forced to call back wasting more of my time because they didn't fully fill out the prescription. I promise you, if you expect good customer service, you WON'T enjoy this optometry experience. 2 tries, not one worker I would care to deal with again other than Dr Netzel who was a great doctor to my daughter at a different location.
