Rose City Vision Care

I wish I could give this place zero stars. First, just getting ahold of the office was a nightmare. It took multiple calls before anyone responded. When they finally called me back, I missed the call and then had to make several more attempts before I could reach someone. When I finally got through and explained that I was calling to confirm my appointment, the receptionist hung up on me because I was apparently talking too fast. I then had to call back again. When I arrived for my appointment, the office was tiny, overcrowded, and cramped. There was little to no seating available because they appeared to be overbooking patients. The medical assistant made me feel like I was stupid for not knowing everything about my condition and what was going on. The entire reason I came to see an eye doctor was because I am not a medical professional and needed answers. My experience with Dr. Tran was even worse. She was extremely rude, rushed through the appointment, and tried to get me out the door before I had a chance to ask important questions. I actually had to ask the receptionist if I could speak with the doctor again. My primary care doctor specifically told me to have my eyes checked because of possible eye-related issues. When I mentioned the symptoms and concerns I had been told to watch for, Dr. Tran acted as though I was foolish for bringing them up. At the end of the visit, she seemed annoyed and simply said, "Okay, go now." After that, I had to wait again in the crowded office with no available seating. Before leaving, I told the receptionist that this would be my first and last visit. I would not recommend this office to anyone. The staff was unprofessional, the office was overcrowded, and the doctor was dismissive and rude. Stay away from this place. Oh p.s. I forgot to mention the upsale they do and they dilated my eyes giving me no uv protective eye covering I'm grateful I brought someone who had to wait In the car

The good: Dr. Tran was great, she was knowledgeable, professional, friendly, personable. We received excellent care from her. The bad: Everything else. First, the space was TINY. The lobby has four chairs and there's nowhere else for anyone to wait unless they stand up and huddle around a table. The room with the testing equipment was the smallest, with the tech, equipment, my daughter (standing), and me there was no room for anyone else to fit in there. Despite that there were two doors in this room, and while I was getting tested another tech entered in order to pass through and we all had to shuffle and squeeze just to let her through. It was so ridiculous and comical I thought I was getting punked. It's like they decided to rent a space that was half the size of what they needed and just "make it work". The space wasn't very well taken care of, nothing about it made me think it was a professional health care facility. They spared every expense. Walls didn't go all the way to the ceiling, the bathroom had no paper towels, no garbage can, and a bucket under the sink half-full from catching water from a broken drain. While great health care is way more important to me than outward appearances, it's hard for me to believe if they spared expenses everywhere they didn't spare expenses on things that actually matter. I brought in a year-old pair of high-quality glasses I had purchased in the city we moved from. I never got a fitting, so they never fit quite right, being loose on the right side. The first tech made some adjustments and made it a little better and said to let me know if I need her to make further adjustments. I wore them for a few minutes and decided to let her know they could be tightened a little more on the right side. This time another tech helped me, after three adjustments she made it looser than before and then gave up telling me the glasses were the problem when clearly the problem was her not having the knowledge or competence to properly adjust glasses to my face. I now need to go find another place to get them adjusted.

Our whole family of four has been going to Rose City Vision Care for four years now. We really like Dr. Tran and her staff. She is very professional and personable -- good with adults and children (including my shy kiddo). Good selection of frames at reasonable prices.

Such a charming little optical clinic. The doctor, Dr.Tran is so kind. While I was there I met a staff named Maria, they were both very welcoming. I had my routine eye exam done thoroughly. While I was at the office a saw many different families that spoke many languages. They can speak both Spanish and Vietnamese, in addition to English. And bring in trnaslators for Chinese, Russian, etc. families. She gives the children balloon animals after their check up. I highly recommend! It’s family and child friendly with a great selection of eye ware!

Great optometrist! Very friendly. Great eye health care. I absolutely recommend Rose City Vision Care.