I have been visiting the Roswell Eye Clinic for the last three years, and I continue to have positive experiences. I originally came here based upon family recommendations. When I initially walked inside, I was immediately impressed. I was greeted by multiple people at the front desk, and I appreciated their use of technology in allowing me to confirm my information and sign the acknowledgment forms on a computer screen. April, the Certified Paraoptometric (CPO), took me to the examination room, and performed visual acuity tests. She also used the Optical coherence tomography (OCT) to take images of the retina or back of the eye. I valued the way she took the time to explain each step in the process. Afterwards, Dr. Felouzis, the optometrist, came into the room and finished the eye exam. She was professional as well as personable, and she took the time to answer all of my questions. The next step in the process was sitting down with Greg Hendrix, the optician, to review eyewear options and select frames. When I had questions about the charges, and what my benefits covered, he provided all of the details related to the frames, the lenses, and all of the various options. The final step in the process was checking out and providing payment. Yolanda, the front desk manager, was friendly, and she offered me the opportunity of scheduling my next appointment before I departed. After leaving the clinic, I received emails with a post visit survey, as well as a reminder of my next appointment date. When I returned to pick up my glasses, Greg, the optician, provided a personalized fitting to ensure the glasses worked perfectly for me. I would definitely recommend the Roswell Eye Clinic to others, and I look forward to my future visits.
