I went here for scleral lens and the team there are a bunch of lazy liars. They were supposed to send documents to my insurance and after 6 months of checking in, and listening to multiple lies, I went to a different doctor.
Within 1 week at new doctor, my insurance had confirmed the information and I received my lens within the promised time. Dr Evan Kaplan for anyone needing a responsible and reliable doctor.
I first met with a lady at Dr Shakir's office, she seemed like a frazzled mess, and I found out that she never sent my documents to my insurer. 3 months later, another person at the office promised to do better, Yonkee, and he was pretty much the same as the lady, empty air.
I spoke with insurance to track what they had received and I found out that Dr Shakir's office had only just sent documents their way 3 months after I had my appointment and the documents were incomplete. Their attempts to get accurate information was met with dead air. Anyway, for anyone in need of scleral lens or the like, save yourself the headache and go elsewhere.
Dr Shakir also kept saying he didn't think I'd qualify for insurance because he didn't think my eyes were bad enough and that my case will most likely be denied by insurance. He thought it'd save my time by simply buying it out of pocket. The experience was wild. My eyes are pretty bad and I've had to do cross-linking procedures to avoid going blind, so he made no sense.
My current doctor, Dr Kaplan, was worried about my eyes, did all the necessary fitting during the first meet and assured me that once my insurance got approved, my next meeting would be me trying on my new scleral lens. Anyway, this happened early last year and a conversation with someone about terrible doctors and staff experience triggered the memory of my experience and I wouldn't wish that experience on anyone else struggling with vision and a Dr + team that don't seem to care is not advisable.
Edit - I checked them out on zocdoc and based on the reviews there, it seems like they run a scam on patients where they tell them their insurance is not accepted and push for them to pay cash instead. In one case, the patient later found out that his/her insurance should have been accepted. Avoid avoid!!
