Sam's Club Optical

High praise for Ezra in particular and his colleague Raina in optical services for outstanding customer service! Ezra is knowledgeable, professional and exceedingly kind. Very competitive prices and top notch turnaround. 5 stars all the way.

I just don’t understand in holiday season why one person at the door to check Your receipt and line too loooong . ..and you wondering why people shop at Costco more!!!

I’ve used their tire center twice now, and unfortunately, both experiences have been very disappointing. Their tire center seriously needs to reevaluate how appointments and service operations are being managed. The first time I came in was to have new tires installed on my vehicle. Even though I had a scheduled appointment, it took over an hour past my appointment time before they even brought my vehicle in for service. Since I needed the new tires installed, I stayed and waited. Today, I returned for a scheduled tire rotation. I arrived 30 minutes early, yet an hour and 15 minutes after my scheduled appointment time, my vehicle still had not been serviced. When I asked for an update, I was told they were running behind and that there was still another vehicle ahead of mine. What made the situation even more frustrating was that when I went to look at the service area, there were no vehicles in the bays. Instead, I saw an employee mopping his bay. At that point, I immediately asked for my keys back and canceled the appointment. Scheduling an appointment should mean something. I understand that delays can happen, but waiting well beyond the scheduled time on two separate visits shows a clear issue with how this tire center is being managed. After wasting my time twice, I will not be returning to this tire center.