I purchased Meta smart glasses from Sam’s Optical in Brownsville on October 10th. A few days later, I ordered prescription lenses for them. Unfortunately, within about a week of purchase, the glasses stopped working completely - they wouldn’t charge, connect, or reboot. While that wasn’t Sam’s fault, there didn’t seem to be a clear plan in place for replacements, and Ray-Ban’s only suggestion was to return them. Since my prescription lenses were already being processed, I decided to wait and see if the issue could be resolved through Sam’s. To their credit, they were trying to figure out how to handle a replacement within their network. Right before the lenses arrived, the frames suddenly started working again (though very slowly and glitchy). Then came the biggest disappointment - when the prescription lenses were installed, the frame cracked. The salesperson treated it as if it wasn’t a big deal, even though these glasses are far from cheap. On top of that, the prescription itself didn’t feel right - I understand there’s an adjustment period, but I experienced significant discomfort and headaches. They eventually got another pair shipped in from a different Sam’s location, only to find out it was the wrong size. In the end, I had to return both the glasses and the prescription lenses. I do want to mention that despite all the issues, the salesperson remained positive and professional throughout the process, which I truly appreciated.
