The ophthalmologist is amazing, courteous, knowledgeable, and friendly, and he puts his client's interests first. When bought glasses, I was never informed that the cost was an estimate. Later I received a bill for an additional 20% of the amount already paid. The quality of the glasses was terrible and I felt my older glasses were just fine or even better and more comfortable. I decided to return the glasses. The return process was such a pain, the manager and assistant didn't know what to do at their end. I was refunded the amount I paid but they didn't contact the billing office to clear the 20% portion of the cost. It has been more than 2 months and the issue is still not resolved as I continue to receive statements. Today the billing agent from the billing office tried to call the center via conference call with me on the line, Elizabeth refused to give her name at first and then hung up. The agent had me call back, and she still refused to give her name until she got my name, date of birth, and address. The billing office agent Josh was very courteous, and patient, and went above and beyond to get the needed information and try to resolve the issue. I hope it will be resolved soon.
In summary, if you need an eyeglasses prescription, you will have a good experience with the ophthalmologist, otherwise, purchasing eyeglasses from there was a disappointing experience of dealing with arrogant and rude staff.
