Sam’s Club Optical

Ilean, in the optical eye wear, is very helpful, kind and caring. She is very attentive at helping people, she listened to my problems of having cancer surgery and reconstruction and she was able to put silicone covers on my favorite pair of glasses. My recommendation is you get more employees Just like her, she is really amazing and an absolute blessing to work with!!!!

Iliana was very helpful and she has a great costumer service skills.. she answer every question. we are very happy with our purchase . Thank you.

I bought glasses which broke. The Bentonville Sam's club said Springdale had a pair I could get as a replacement. Within a day of Springdale entering my personal information into their system, I got message from my credit monitoring agency that my cell phone was now on the dark web due to "A vendor for a glass manufacturer". The Walton's care little for the security of their customer's financial information. I told their customer service person, and he said he's never heard of the dark web. I get multiple calls and/or texts every day. I now have to change my cell phone number, which I've had for over 20 years. Thanks for nothing Sam's club.

Worst glasses buying experience ever here, which is a shocker considering that members pay to access the services of this place. I strongly considered cancelling my Sam’s membership after my experience. I walked in at 6:20pm on a weekday to purchase a second pair of prescription glasses. They already had the drawers counted down and put away and told me they could only accept card payments. Fyi, they close at 7pm on weekdays. It was very evident by the way the two women were acting that they were rushing me. I knew exactly what I was looking for in terms of prescription, frames, lenses, and coatings, etc so it wasn’t like I was being one of those customers that had no clue what they needed or wanted. When I finally found a pair of frames I was interested in and asked for a quote one of the women told me that my insurance would only cover $30 on everything without keying anything into her computer. I told her that was definitely not true as my frame allowance alone is $150. The remainder of my time there went about the same and I ultimately decided not to make a purchase. A guy walked in 15 minutes after me and they were this same exact way to him. Those women were clearly ready to bolt. So unhelpful and horrible customer service.

Melany & Donna are amazing! They take such good care of their clients! You won’t be disappointed!