Sam’s Club Optical

I have a complicated prescription and have primarily only worn contacts for many years because it has been easier on my eyes and in the past ordering glasses has not given me great results. After 15 years of wearing only contacts, I wanted to try glasses again, but had reservations because of the challenges I've had in the past. Both Moussa and Kandy were more than fantastic in helping me out. Not only did Kandy assess my face shape and size and come up with the perfect frames, but she was very knowledgeable about where to position my bifocals to give me better vision and function so I'd actually wear them. Moussa was super helpful and added in his expertise as well so I received glasses I actually love and will wear and they have not given me headaches like I've experienced in the past. I can tell they cared and spent the time with me that I needed to feel confident in my purchase. Thank you both for such great customer care!

I have been coming to this sams club optical for years. I am always happy to see Kandy working when I visit . She is soo helpful and offers great customer service .

Ordered contacts through them, they never called to tell me when they arrived. I had to call them and by then it was close to the end of the year. I went in to pick them up and they lady working didn't acknowledge me, I waited for 15 minutes finally I leave for a few minutes to bring my kid to the bathroom when I come back she is gone and they closed. I was unable to use my vision benefits for 2023 due to that. When I went in a different day the manager was no help and the same girl was there and basically told me I was lying. Very disappointed and they were very unprofessional.

I called to make an appointment and they sched me for April 2nd @ 10am. Then I received a call from Leslie saying the dr will not be in that day and to reschedule to April 9th. Then I received a call today saying I need to reschedule my appointment again due to a system error and can I still come in today April 2nd. I explained to her that I was prev scheduled April 2nd then moved to the 9th be cause there is no Dr in today and now I’m being to come in again but I’m already at work and I would like to know what’s really going on. Leslie then said she’s not going to reschedule me and I could go somewhere else’s since I’m not being nice to her and hung up on me. Very unprofessional place and when I called Back she refused to pick up the phone. I finally reached Sandy who was able to reschedule me

We have been member over 8 years at Sums club, they started asking customers Membership and ID or Driver licence at the door, Costco is now opening and it is approx about 1 mile