Sam’s Club Optical

Not a great experience. The man was very dismissive towards me (I’m black). There was a couple he was happily taking care of but when it came to my turn he was not very nice at all. I had to basically beg to be properly serviced. He didn’t want to look my insurance up and when he did he only looked my name up and not the member ID even though he had my vision card. He did not seem very informed which is very surprising as it’s a vision place. He tried to tell me my vision card was my medical even though I kept telling him it’s a vision card and eventually a second worker came in and had to look my member ID up because he kept telling me I was in active which was not true. I’m not sure if it was my race because I witnessed him being kind to another couple that was not black but when it came to me he acted like he did not want to service me and ended up wasting a lot of my time because he acted like he didn’t know anything. Needless to say I recommend you not go here and go somewhere else because the treatment I experienced was a 0/10.

Don't waste your money on high end glasses (Tory Burch). I purchased mine from Sams only to have them break. My intention was to get the Tiffany Glasses this year, well this changes my mind! No, I didn't sit on them or misuse them, I was cleaning them and wow they pulled apart between the lenses. I will go back to Sears. I still have my glasses from Sears to wear until I get a new pair with the correct prescription.

Both Dr ward and the staff in the optical center are great. Highly recommended!

Great eye doctor. Kind and patient.