Sam’s Club Optical

Call ahead and see if Joshua is working when you'll be in. He is knowledgeable, friendly, efficient and familiar with the systems and can work with you to wring out the maximum benefit from your optical plan. Joshua is also familiar with their stock and if you give him some criteria (lightest possible, frame-shapes that compliment your facial features, etc). He can QUICKLY point out some recommendations. I docked a star becuase we've also been in when Joshua WASN'T working and it was a much different experience, we were stuck for (quite literally) hours while they navigated the computer systems all while having to listen to a door alarm beeping constantly that everyone in the store seems to ignore.

I fell and damaged my glasses. I had insurance but could not find my receipt. I went to Sam's (where I bought them). Joshua was so kind and patient. We had trouble filing a claim online. He contacted Allstate for me and helped me file my claim. He was professional and courteous. I will always come here & will tell my friends

The girl kept saying the tracing machine was down, like I am supposed to know what that means. She had minimal to no training. She told us we had to take the bent frames off the shelf to get rid of their overstock instead of ordering new frames, which is how it has been done for the last 5 years when I get glasses here. I was getting glasses and contacts for both kids and she acted like it was a burden to help. It was so frustrating. I cancelled the order and walked out!

Unprofessional and disappointing service at the optical center. My husband initially came in to request a refund and was met with immediate irritation and resistance from staff. When he attempted to address the issue, they insisted a refund couldn’t be issued—yet after calling the Lewisville location (where we originally purchased), we confirmed that any location can process a refund as all systems operate the same. When we returned to clarify this, the staff defensively assumed we were accusing them of not wanting to help, though that was never stated. Instead of resolving the issue, they went out of their way to “show” irrelevant information on their screen while deliberately avoiding the actual section related to the refund. This behavior made it clear that the refusal to help stemmed more from embarrassment or emotion than policy. This kind of avoidance and lack of accountability is unacceptable. Staff should be properly trained to operate with professionalism and composure—not emotion. This is a place of business, and customers should not have to navigate personal defensiveness in order to receive basic assistance. We also were shown the exact same screen at the Lewisville location and they clicked the right button and we received a refund immediately after that.

Totally satisfied with Ms. Maricela's personalized attention, speed, honesty, and very professional. She can listen, suggest... Thank you