Sam’s Club Optical

Hope an actual leader sees this- optical Employees at Provo location have turned me away twice now, when I arrived well before 7:00pm to purchase glasses. I had everything ready both times- and she told me they ‘do not take any customers after 6:00pm’ even though they do not close until 7:00pm, a full hour before the rest of the store, to have time to wrap up with any customers. This is very unprofessional- I will keep escalating this until it reaches someone who will actually correct the issue.

Dr. Vega is Amazing at Provo Sam's Club.!!! This was our first time at Sam's Club optical. My elementary child and I both had appointments and she was very nervous. He explained everything he was going to do before doing it and continued to ask if she's okay and made it fun. He was also very patient. She had such a good experience she can't wait to get her eyes checked again. It was the first pleasant experience I and she had at an optomitrist. The staff at the front desk were also very helpful and friendly. I hope Dr. Vega stays for awhile because that's where my family will be going for now on. Thank You!

Dr. Vega was great. Takes his time helping you and answering questions. Really takes the time to make sure to get the right prescription and gave some contacts to trial to make sure it is a good fit. Great eye doc!

Wait time to just pick up contacts is outrageous. Took 20 min the first attempt then 25 when I finally got them.

Mo did an amazing job helping us with my 94 year old dad’s glasses. He was so patient and walked us through the insurance process for the refund on his old glasses and helped us with the new. He earned 10 stars💯