Sandia Vision Clinic

Yesterday I went too the Sandia Vision Nob Hill location for the fitting of my new Prescription Eye Glasses, I sat, the young sales associate sat, she pulled out my new glasses, I took my old glasses off, put on the new pair and immediately had Zero Focus in any range, I went from full clear vision to seeing through Beer Bottles, this made me very angry but I was still composed as I tried to describe what I was experiencing, the associate belittled me and like a frustrated teacher in a class room and told me to work with her, she acted as if the 60 year old man sitting in front of her didn't know how to use a pair of no line progressive lenses, then instead of allowing me to talk with a location manager or the optician who performed the Prescription adjustment, she put my new glasses back in the case then in a not very happy tone Told me to step up to the receptionist desk for a new appointment, I did so then the nice yet unapologetic desk person immediately started locating me another appointment 3 weeks into the future as i tried describing my experience to her hopping for her to provide me someone to speak with for a resolution, but no, just a here's your appointment reminder and a Have a Nice day sir. I left yesterday's appointment feeling like a Number instead of a Valued customer. I was so angry i drove over a parking barrier, luckily I didn't do any damage to my car, that might have really set me off. Only after a very heated text to them from my driveway did I receive a sooner appointment for next week but still no apologies, no "Gee Whiz, we are sorry this happened Sir"! Literally every time I've gone to receive my new eye glasses, the vision was Clear with an obvious improvement in Prescription strength, the glasses I put on were so bad I saw clearer without any glasses.

I went in for a vision test. My Insurance covered that, but they found cataracts, so they charged me for a medical exam. The exam was comprehensive and the doctor was good. It seems like they flipped the codes of the exam from. ISO. To medical so I had to pay more out of pocket. It’s like going to a mechanic for a car check up, and the initial cost is $80.00 and because that found a bad spark plug, they charge you more for the exam. Not the fix, just the price of the exam goes up. Bait and switch. I cancelled any further appointments.

Whole experience was great. Every staff member was super polite and helpful. Honestly best experience with an eye doctor I've ever had. Will definitely make this my permanent eye doctor. Thank you ladies!!

Disappointed at their new *mandatory*, *out-of-pocket*, *annual* $50 cost for unnecessary retina screening. Feels like a scummy cash grab they are trying to disguise as good patient care. Last year after a discussion and me accepting the risks of a potential missed diagnosis they let me decline. This year I was invited to leave partway through the visit if I didn't want this done. After months of waiting for an appointment that was not a great option. What happened to patient autonomy? On the other hand the optometrist has always been (otherwise) very polite and courteous and had good bedside manner. Ultimately will likely be looking elsewhere for future care, which is a shame as we really liked our optometrist, but I don't like patronizing institutions that take advantage of me.

Sandia Vision was the second time that I went to get glasses, and I was skeptical as the first time at another company that I won't name went very poorly. I could not have been happier with my experience. Unlike the other place, all eye exam tests are done in person, not via telehealth. I don't know the name of the man who did the initial tests, but he was very professional and patient. The doctor I saw was Dr Byington and she was terrific. She listened to my concerns regarding my prior experience and everything went smoothly. I felt comfortable with her recommendations and appreciate her combination of professionalism and kind personality. The third person I interacted with was (I believe) Tati. She helped me pick out frames and some of the add ons. She explained everything clearly and did not try a hard sell to get more money out of me. She was very helpful giving opinions on which frames looked best. It took about 3 weeks for my glasses to be done, when I went back to pick them up, the lady who helped me was very knowledgeable. I got progressives which were new to me. She took the time to explain what to expect and she was right, it takes a while to adjust. I got a pair of Armani frames and am very happy with the lenses. I highly recommend going there