Saratoga Vision

Helpful, convenient, and professional! I always go to Saratoga vision for my vision needs, whether it’s for my routine check up to eyewear options, they provide all services. I wanted to specifically mention Nick who helped me at Saratoga Vision. I called the office for an emergency visit and he was able to accommodate me right away. Customer service here is superb and the staff are genuinely caring for patients needs.

Drs seem fine. Inventory is OK but could be a lot better. The wait time for bifocal glasses is like months on end LOL and they have lost 2 of mine so far. I do like the Dr lady. They don’t know sports or goggles.

If I could have given less stars, I would! My experience with this office was extremely disappointing and frustrating. Back in November, my wife initially called to schedule an appointment for me and explained that I needed scleral lenses and would be a new patient. She was told I needed to call myself, which I did about a week later. During that call, I again confirmed that I was a new patient and that I was coming in specifically for scleral lenses. The appointment was made without issue. I did have to cancel once due to illness, but I later rescheduled and was clear that the purpose of the visit was to get my contacts. When I arrived, I was asked to remove my old contacts, something that leaves me unable to see without assistance. During testing, one staff member had trouble with a test and brought in another employee, who then asked me again if I was a new patient and if I was there for scleral lenses, both of which had already been communicated multiple times. At that point, I was told they no longer accept patients for this type of contact, that I was not referred, and that they had already informed all local eye doctors. I was essentially told they could not help me at all. There was no apology, no alternative recommendations, and they didn’t even offer to help me get my contacts back in so I could see. Thankfully, my wife drove me. If she hadn’t, I’m not sure how I would have managed. The lack of communication, professionalism, and basic courtesy was shocking. If my insurance is billed for this wasted appointment, I will be disputing it. I strongly recommend going elsewhere. The staff here was dismissive and rude, and this office was a complete waste of time. *It also appears they only respond to reviews that give them kudos.

Deeply Disappointed and Disturbed by Our Visit. I am writing this as a very upset parent after my daughter’s recent appointment with Dr. Sorgie at Saratoga Vision. My daughter lives with trichotillomania, a real and painful mental health condition that already causes her significant shame and embarrassment, and this visit only made that worse. From the moment her eyelashes were noticed, Dr. Sorgie repeatedly brought up my daughter’s trichotillomania and kept offering unsolicited “advice” and opinions, even after my daughter calmly acknowledged that she has the condition and is already seeing a psychologist and actively seeking treatment. Instead of a brief, compassionate acknowledgment and moving on with the eye exam, the focus stayed on her pulling, how visible it was, and what my daughter “should” be doing about it. This was not supportive; it was humiliating. What disturbed me most was that my daughter never asked for any lash serum at all; the entire topic was completely unsolicited. In spite of that, Dr. Sorgie told my daughter she would give her medical‑grade lash serum to help her eyelashes grow back, then immediately took that back, saying she would not do it because she was afraid my daughter would just pull her eyelashes out again. This was said directly to a vulnerable young adult sitting in the exam chair, who had not requested this product or advice. That comment was cruel, shaming, and completely out of line for an eye doctor, and it reduced a complex mental health disorder to a judgmental stereotype. Trichotillomania is already associated with intense shame, social anxiety, and avoidance of medical visits, and insensitive encounters with healthcare professionals can make that much worse. As a healthcare professional, Dr. Sorgie should know how important it is to approach conditions like this with sensitivity, respect, and clear boundaries, not to turn them into a lecture. My daughter left that office mortified and just wanted to escape as quickly as possible. No patient, especially a young person already doing the hard work of therapy, should walk out of a routine eye exam feeling worse about themselves than when they went in. It is absolutely outside the lane of an optometrist to continue giving mental‑health‑style advice after being told the patient is already in treatment, especially when that “advice” is unsolicited and framed in such a judgmental and discouraging way. At a minimum, the appropriate response would have been a brief, respectful acknowledgment, perhaps a simple “I’m glad you’re getting help,” and then a focus on performing the actual eye exam. Based on our experience, I do not feel that my daughter’s emotional well‑being or dignity were respected at this visit. I would caution other parents of children or young adults with visible mental health conditions, including trichotillomania or other body‑focused behaviors, to think very carefully before bringing them here, because no routine eye appointment should become a source of shame and emotional harm for their child.

My family has been going to Saratoga Vision for years!! The optometrists and their staff are great!!! We see Dr. Sorgie, she is very thorough, I have issues with on eye, she was very knowledgeable about what my issues are and how to take care of it. The optical side is equally as good. The staff there has been there as long as we've been going there.