Sbh Physicians

The lack of professionalism and empathy from the front desk was very concerning. We were not given a chance to fully explain our situation before being interrupted and spoken to in a dismissive manner. There was also confusion about directions, including being sent to the wrong floor after being told conflicting information. In a healthcare setting, basic respect, patience, and clear communication are expected. I hope this can be addressed so future patients are treated with more care and professionalism.

I left this hospital to save my life. Stay away from Dr, Jonathan Samuels of Pathways Center for Comprehensive Care on 3rd avenue 4th Floor. He is obsessed with control, who was weaponizing my disability for his twisted agenda, And he is retaliatory, My appts was always being rescheduled. Bad clinic with bad doctor.

I just took my child to a nutrition appointment. 1. From the gates, my child weight was recorded which included a winter coat and bag full of stuff in hand. 2. Immediately sat down and said my child is overweight and if she looked would have seen that it’s muscle. This was based solely on her weight and didn’t take into consideration her height until I said something later. 3. Said doesn’t restrict foods for the sake of mental health. A nutritionist that doesn’t provide nutritional advice. 4. Only recommended exercise without recommending type of exercise, routine, anything. Just exercise. Then silence. Her job was done. If we just said okay, the visit would have been over in 60 seconds. 5. Didn’t ask what brought us in, no nutritional recommendations until AFTER I told her what we needed (which wasn’t even asked). The reason for the referral was to prevent our child from becoming diabetic. 6. Handed us printouts from the wall even though we told her she’s a picky eater, doesn’t eat any fruit or vegetable willingly, and a bunch of other stuff. Nothing said it given was specific to the child. 7. I asked if she had experience with working picky autistic children. At first she didn’t answer, then she said she has ‘seen patients that are autistic’… but anytime my child moved or stood up, she stopped talking and stared at her like she was afraid that something was about to happen. 8. At one point, my daughter stood up to get something and she immediately walked out the room without a word, and it was so awkward and offensive. She clearly has zero experience with autistic children and cares nothing about my child. Dad and I stared at each other in disbelief. She literally ran away from our kid after telling us she doesn’t recommend cutting foods out of a child’s diet because it ‘hurts their self esteem.’ 9. She’s the only dietitian in the office, so my child couldn’t even be seen by someone else. This is not service. This is less than minimal work, to basically say you don’t provide nutritional services to children and still get paid for it. Didn’t care what she was there for, not helping us with our direct nutritional needs, and have the nerve to act like someone was about to hurt or rob you. I got the Bronx treatment: I won’t offer any real services and I’m still going to get paid for it. This is the first time I’ve been to St Barnabas, and this experience was so degrading that I wouldn’t even dare try any of their other clinics.

The doctors there are excellent I have very good doctors taking care of me.

The neurologists are thorough, and show that they are trying to provide you with care. With that said, I wish I could say the same about the front desk receptionists and nurse that’s suppose to be calling for eeg appts. It’s currently 8:53am, I’m waiting here still because i want to personally speak to the same nurse that said she’d schedule me in a week or so (that was 2 months ago). The front desk is no help, when you try to get paperwork, it’s problem. They’re blabbering about personal home issues and about things showing absolutely no concern that us patients are here to be seen, acknowledged and not treated like crap. You want to talk about your personal business that’s fine; in YOUR OWN TIME. Your being paid to do your job, be empathetic and try to understand the patients concerns and needs as a medical assistant, and nurse. All they do is push you to the side, treat you like a number and not a human with a life your trying to live; healthy and not worry about tomorrow because of their inadequacy and inability to do their jobs. Terrible, do not recommend. Go somewhere else. SERIOUSLY. Save yourself time and frustration.