Schofield Vision Center

Absolutely terrible customer service. The front desk clerk was rude, dismissive, and incompetent, with little to no understanding of insurance and zero interest in helping. Unacceptable behavior for a civilian working on a military installation. If you clearly dislike customers, you should not be working on post. Management needs to take action immediately.

Dr. Lin was so sweet! I came in as a last minute appointment due to my last pair of contacts being ripped and so I needed a new pair asap due to a trip the next following couple days. He was so helpful, sweet, very quick, and straight to the point! Appointment was about 30-40min only. Got my temporary trials at the end too! Def recommend this place!

Dr. Hironaga was very rude and disrespectful. After describing the issues I had with my glasses, he proceeded to throw them on the counter. He then put some letters up for me to read and told me if I can read those then my glasses were good to go. He did not want to hear the problems I was having when using my glasses. When turning off the lights, he punched the lights off with his fist. Everything about him was rude and disrespectful. I will be filing a complaint with the board of licensing.

The front desk lady was extremely polite but the doctor needs to work on his patient etiquette. My son is very sweet but he has speech delays. The doctor was getting extremely frustrated that my son wasn’t understanding his instructions but let’s face it even adults have difficulty following instructions during eye exams. The doctor had the audacity to ask me if I’ve taken my son to get tested for autism!! I’ve worked as an optometrist receptionist/tech and none of the doctors I’ve worked for have ever been that rude or cold to their patients. Next year I’m taking my son elsewhere.

The front desk is nice but the doctor doesn’t really have concerned how you feel when I was trying to explain him the situation of my eyes he just cut me off of talking. VERY UNPROFESSIONAL! And after coming back to get my final prescription, he even blame me that he gave me the different prescription of my contacts that he did put on his computer, but good thing I took picture of the sample he gave me or else, he would give me the wrong one. I will never coming back here.