Scripps Ranch Family Eyecare

I do not recommend this place. Dr Fabio Luna is great with the exam, 5/5. However they charge $20 if you try their frames but end up not buying instore. They have a sign on one of the tables that says it takes an additional 20minutes for the front desk workers to clean the frames after customers try them on, hence the extra charge. Such nonsense! I have never seen any other optometrist with such an outrageous policy. Others reviews have complained about this too.

Dr. Luna is wonderful! He is very caring and attentive to hus patients. My son, who has special needs, responds very well to Dr. Luna. This says a lot about Dr. Luna's character.

Dr. Luna and his office staff are very personable and efficient in getting my needs met. Dr. Luna is very caring and attentive to my eye care needs which includes vision and dry eyes which create extreme itchiness. He spends a lot of time and never rushes me. I highly recommend Dr. Luna and his office.

Family Eyecare at Scripps Ranch and Dr. Luna is an outstanding eyecare organization. I came to Family Eyecare at Scripps Ranch 5 years ago. I left another large eyecare practice because their service and wait times were accelerating into the categories of unsatisfactory wait times, frustration with their personalized care, and dissatisfaction with the services they offered. I came to Family Eyecare of Scripps Ranch with a particular ailment that no other eyecare practice ever addressed satisfactorily. I have scars on my right eye retina that were cause from a bad case of shingles, which I came down with back in 2000. These scars distorted my right eye vision substantially, especially at night. Dr. Luna, upon my first examination, asked if I had ever heard of Scleral contact lenses? I told him that I hadn't, and he went on to explain how these specialty contact lenses could potentially correct my poor vision in my right eye. I welcomed his recommendation, and we went forward with eye measurements and lens fittings. I took to these contact lenses immediately with tremendous success. I have been wearing Scleral contact lenses for nearly 4 years, and my vision is as good as it was when I was a young child. I highly recommend Family Eyecare at Scripps Ranch and Dr. Luna. This organization is extremely professional, understanding, caring, and friendly. Family Eyecare at Scripps Ranch, in my opinion, is five stars.

I had a great experience with Dr.Luna and had gone there back to back for 2 years for my eye appointment. The front desk staff who helps with appointment, insurance etc need some training on customer service (and how to be nice to people, in general). They need to do better and make their customers feel welcome. edit - not sure how to reply back to Dr.Luna’s reply. I did go here 2021/2022 and yes I did get the name of the office correctly. I do have a longer first name but I might be easier to find through my last name. About the front desk staff, I felt my questions to get an appointment were met with front desk staff woman being annoyed that I called? She had acted like that the year before in person too but I chose to ignore it. I have since found a newer eyecare near where I live. Dr. Luna was kind and patient throughout. Wish I could just say the same about the front desk staff.