Shackelford Family Eye Care

So glad to become a patient of Dr. Shackelford. Love my glasses. Shout out to the front desk for answering any questions. Thanks to optical for helping me get what I needed for my glasses

That one star is for Dr. Shackleford. He is great but his staff is TRASH!!!! Don’t trust them. I’m never going back again. They tried to sell me used Ray Ban Meta Glasses for full price without my knowledge. They told me the glasses were going to be back in 2 weeks. 2 MONTHS later they call to inform me that my glasses had arrived. I get there & there is no box, no warranty paperwork, nothing but the glasses & case. I paid almost $500 for NEW Meta glasses & when I go to sync them to my phone, I’m promoted to do a hard reset on the glasses because someone had already taken pictures/videos & forgot to erase them. I call the office the next day & was told that since my new pair was taking so long shipping, they gave me the DEMO glasses that EVERY patient try on before deciding to order their own!!! They stated that they would just keep my new glasses when they came in to replace the old demos they gave to me. I told them I wanted my new pair with my year warranty & would bring their dirty, second hand, disgusting demo glasses back to them when mine finally arrived or get my money back. She promised me that mine would arrive the next week. The next week came & went with no word from them. Shanetta never called me back when she said she would. I had to call everytime to get updated. After 2 months of horrible service, they finally gave me $465 of my money back not including the cost of my prescription lenses that I turned in with the old glasses & never got back. Such a disappointment!

Dr. Shackelford is amazing!! I have been a patient of his since 2018 and he and his staff have always offered exceptional service. He really cares about your vision and will NOT rush you through like other optometrists I’ve visited. They only care about numbers. He will take the time to ensure your glasses and contacts are the best that can be had. Absolutely recommend!!!!

Dr. Shackelford is very nice. Ordering glasses however, delay delay delay. 45 days later, still no glasses. When I call the Hernando office, no answer. Maybe change your vendor. Update: Lori reached out with a comparable resolution. So I've added a star. When I do get my glasses, maybe I can give y'all 5 stars.

Customer service was great, and not a long waiting time..