Very disrespectful staff. Reina, the supervisor, was extremely dismissive and rude. She insisted that I pay for something I did not fully understand, and when I asked for clarification, she continued to be dismissive instead of explaining the charges. I then went into the store to try to get a better understanding, but she ignored me and remained seated at the desk without assisting. Bianca was also unprofessional and unhelpful during the situation. I ended up canceling my daughter’s order after wasting 5 business days. Update: The store told me that my daughter’s polycarbonate glasses were not covered by insurance and that I had to pay $180 out of pocket. I later found out this was not true after taking my daughter to Cohen Optical, where the same insurance covered the poly glasses without any issue. This experience made me feel misled and taken advantage of. Please be careful and always verify coverage with your insurance provider before paying additional charges.
