Everyone was extremely kind, patient, and pleasant to work with. The staff took the time to explain everything and answer our questions, and both the staff and doctor were very knowledgeable and made us feel comfortable throughout the process. I will say that I was a little confused in the beginning about the differences between the Acuity, Performance, and Basic lens options. With our particular prescription and situation, I understand why Basic wasn't an option. Unfortunately, glasses can become extremely expensive nowadays, even when you choose a frame that stays within the amount covered by your insurance. One thing I especially appreciated was the thoroughness of the eye exam. Rather than relying solely on the machine that takes the initial measurements of the eyes, the doctor also performed the traditional testing where each eye is checked and the prescription is fine-tuned by asking which lenses look better or worse. I understand that some other locations may rely more heavily on the automated measurements without doing as much of that additional fine-tuning, so I really appreciated the extra care taken to make sure the prescription was right. Overall, my experience with the staff and doctor was very positive. Everyone was knowledgeable, kind, patient, and willing to take the time to explain things rather than making us feel rushed.
