One star for actually providing a service, multiple stars off for the incredibly rude service from one of the employees. Every question I asked was a complete inconvenience for this individual. The other employees, a woman and a man were incredibly polite and kind. However this on lady was uncomfortable to communicate with, and I even saw her be rude and talk down to an older customer who needed an adjustment with her glasses last week. Good service is hard to find. November 2nd update: My wife and daughter are currently sitting in their car in the parking lot to pickup their glasses. My wife called yesterday around 3 pm. I spoke with Kyle. He said no appointment was needed and I said we would come up during business hours tomorrow /Saturday to pick up the glasses...they are already paid for and ready to be picked up - no appointment is needed. We live 40 minutes away, so my wife would have obviously made an appointment if I had to. They do not have appointments available online and won't pick up the phone so they can't make an appointment. Before heading out this morning I told my wife not to worry, as the experience couldn't get any worse than last time. Clearly I was wrong. 👎🏼👎🏼👎🏼
