ZERO ACCOUNTABILITY. ZERO PROFESSIONALISM. My experience with the owner of this business was extremely disappointing. What should have been a simple customer-service issue turned into the owner deciding to personally label me as “aggressive,” accuse me of “cursing,” and tell me I was no longer welcome in her stores. I asked to speak with someone else because I felt I was being treated rudely and dismissively. Apparently, asking for another person to address a concern is enough for this owner to characterize a customer as aggressive. What really says everything about the professionalism of the management is that the owner herself put these accusations in writing instead of taking the opportunity to actually listen to the customer and resolve the situation. A refund does not excuse poor treatment. Money can be refunded. Respect and trust cannot. If you are a business owner, you don’t get to disrespect a customer, characterize them however you want after the fact, and then hide behind “my staff said…” as though that makes the accusations automatically true. This wasn’t customer service. This was poor leadership. I will gladly take my business somewhere I can ask a question without being treated like a threat. If the owner treats customers this way when they raise a concern, I would think twice before giving this business my money. There are other optical locations in the area. Choose one where management understands that professionalism goes both ways.
