South Florida Vision – West Palm Beach

Rude front staff, I got an appointment for 2:30 and called because I was running late today. I was told there was 15 minutes grace period. When I arrived I was treated rude and told I was going to have to wait. I was given an attitude for no reason and while I was there I got a call with an emergency and stepped outside and the employee came outside to tell me my daughter will be seen but needs to still wait because we were late. For the record I was within the 15 minute grace period with 5 minutes to spare. Very bad experience. Go somewhere else if you can!

We had a very disappointing experience with Dr. Karen Villagomez during my mother’s eye examination. My mother is 84 years old, and I was assisting by translating the instructions for her. Throughout the appointment, the doctor spoke in a very loud and harsh tone, which made both of us feel uncomfortable and nervous. I politely mentioned that her tone felt like she was yelling and that it was causing distress, but she responded that “this is the way I talk” and did not acknowledge or apologize for how we were feeling. Additionally, she insisted that I wait until she finished speaking before translating, rather than allowing a more natural and supportive communication process for my elderly mother. Because of the stressful environment, my mother became too anxious to continue, and the exam could not be completed. As a result, we were unable to obtain a new eyeglasses prescription. I believe patients—especially elderly ones—deserve patience, understanding, and respectful communication. Unfortunately, this experience did not meet those expectations. Towards the end, her tone improved a little, but the overall experience was still uncomfortable.

It was fantastic.For the first time I went there I cannot complain about anything. Doctor, nurses they knew what they're doing. Explanations were very clear and understood. They're very nice. Clean place too. I will refer someone to them. Thank you! Great job!

I'm very disappointed with this office. I was on hold for 20 minutes I called from another phone and she picked up immediately after I told her my problem she put me back on hold again for another 20 minutes. They are short-staffed they are unprofessional they have no idea what they're doing they said they gave me my glasses I picked them up I did not pick up my glasses. I don't know where they went but if I had had them I would have been wearing them. Do not go there too Young too unprofessional they have no idea what they're doing who says pick them up. Now I need a new pair because these after since May 16th have broken all I'm doing is asking them to order me one left eye lens. They're saying I have to bring the glasses in so now I'll be 2 weeks without a pair of glasses which was the whole reason I ordered a second pair because I need to wear my glasses at all time. There are too many good professionals out there this optometrist is in it for the money she doesn't care and and at this point I don't care which is why I'm writing this review they will never see me again!

If there was an option not to give any stars… READ the reviews…majority of the stars given are 0…. I went to an appointment December of 2025 today is January 24, 2026… I am still waiting.. the office charged my card the same day I went in but here I am without my product… not to mention trying to get in touch with someone via phone just to do a follow up. Placed on hold for over 30 minutes or more.. That’s if they even take you off hold. This place is honestly a joke. To each their own though.