South Shore Eye Associates

Absolutely love this place! They handle myself , husband and children! This place feels like home and we always get treated like we are family! I appreciate the consistency and knowledge all the staff members have! Insurance is always handled and they know their business inside and out! Walking into any other eye place is intimidating and way to $$$$ , this place is a one stop shop, no upselling just HONESTY, which is something we need more of in this world! My family and I will be forever customers!!! I love them!!! Also have referred all my associates and family here and they have all had the same experience! Thank you to Sue and Jeff we love you!

Ended up With The Wrong Prescription I have had the same eye glass prescription for 20+ years. After my eye exam at South Shore Eye Associates, they said my vision had changed and gave me a different prescription. I ordered new glasses and new contacts with the new prescription. Both new glasses and new contacts blurred my vision and had to be thrown away. I reverted to my old glasses for a year until I was eligible for a new eye exam. The new eye Dr. gave me a prescription the same as the old prescription I have had for 20+years. In my opinion, I received an inaccurate prescription.

Called to make an appointment since I just moved back into town and I would never go here just based off how I was spoken to on the phone. The lady who answered was extremely rude. I told her I had virtual insurance cards (which absolutely is a thing) and she said that wasn’t acceptable , that she would only see me if I had a plastic hand held card which is being mailed to me. At this point with how poor the customer service was I would not go here even once my plastic cards arrived. If you want a business to thrive you need to have respectful customer service

I was not previously a customer or patient of this practice and found myself with broken glasses the night before I was leaving the country for a week and a half. Despite their policy to not work on eyewear that wasn't purchased there, they told me to come by and repaired my glasses in 5 minutes flat and didn't even charge me for the replacement nose pad and parts. Really exemplary community-oriented service, I know where I'm going when I next need lenses and frames.

My family has frequented this business for many years and the service has been consistently poor. Bad communication including clear direction on services to be performed as well as being "up-charged" for products which are not included in customer's vision insurance, is inexcusable. We continually go back in hope they have improved. We are advocates on supporting local business. I truly hope this review is a catalyst for change. There are many other local optometrists in the area that provide superior service.