Southern Eye Group Of Alabama

Reception was very kind and helpful. I was called back quickly and tech was kind and very good with tests. Dr Ray was very kind as well, listened carefully, explained my issues and gave helpful suggestions. I never felt rushed. So happy to have found this practice.

My husband sees Dr A and says she’s very good. He trusts her and knows she has his best interests in mind. She did great explaining stuff as he has issues that need monitoring. He recommends her to any and all.

I called to make an appointment and the lady that answered the phone, Bee, was unwelcoming, let me explain, when One answers the phone they are supposed to be very bright and very Appreciative of the person calling to make that person feel welcomed. Every part of her tone was bland, she sounded more like a bot, but I know she was a real person. When I asked her name, she was hesitant to give it to me. This was an overall disappointing experience. Customer service should be the most important part of the experience and she had none. I am considering going somewhere else. I just wanted to let you know thank you very much.

I ordered glasses for my child back in January, and now it’s already June. I’ve called multiple times and it’s very difficult to get someone to answer the phone. When someone finally answered, they asked for my child’s date of birth and said they would call me back, but I never received a call. At this point, I still don’t know whether the glasses are ready or what is going on with the order. This has been extremely frustrating, especially since my child needs the glasses for school. If your office is too busy to handle current patients, please consider hiring more staff. If you don’t have enough staff, please stop taking on more patients until you can provide proper service. It’s unfair to keep families waiting for months without any updates or communication. Very disappointing experience. I expected much better customer service. P/s: To make matters even worse, after months of waiting, someone finally called me back and told me they couldn’t even find my order. I placed this order in January, and now, in June, I’m being told that the glasses were never ordered in the first place and that they will “reorder them” now, which means another two-week wait. So after nearly five months of waiting, countless unanswered calls, and no communication, the only answer I received was that the order was never processed. That is completely unacceptable and shows a serious lack of organization and accountability. A child should not have to wait half a year for a pair of glasses because of an office’s mistake. This experience has been beyond frustrating and incredibly disappointing.

I waited longer than expected to be seen. However, the nurse apologized and explained the mix-up that caused the delay. I enjoyed the clinical part of my visit. Dr Alic and her team are thorough and respectful.