I had a great experience as a new patient at this facility. I was seen in less than 15 minutes, where the staff was kind, receptive and professional. I had many questions and they patiently answered each one. At one point, I had difficulty tolerating the process due to discomfort with anything being near my eyes, but they were very accommodating and patient until I calmed down. Even though they were not required to do anything of that nature, they still had compassion even though I felt embarrassment for the way I responded. My doctor was highly knowledgeable, appropriate, at times demonstrating warmth and humor into what made the appointment feel more lighthearted. Upon choosing my glasses, all of my questions were answered again without haste and they seemed pleased to service me in any way they could. They were upfront about costs and coverage throughout the process and notified me as soon as the glasses were ready for pickup. High quality, efficient service.
