Spectrum Optical

Eye doctor is great. 5/5 stars for the eye doctor. People working there are generally friendly and they are almost always running on time, which I appreciate. My reason for the 2/5 star ranking is because of the problems ordering contacts. I believe it was last year, they ordered the wrong trial contacts (I asked for daily and they ordered weekly). When I asked for the correct ones, they acted like ordering another set of trials was a huge hassle. For this year, I ordered a set of contacts two weeks ago, and called to check on them today. Apparently, they were sent to the wrong address. They placed the order again, but I wasn't offered expedited shipping, a discount, or anything for the problems. That would have been a nice gesture. I will still continue to go there, because the eye doctor is great, but they need to fix the issues with ordering contacts.

Better hope you don't need a recheck they charge for it. I paid an additional 40 for recheck, they changed nothing and I still can't see through my new glasses. Then, on top of my insurance I paid 40 for an eye mapping that I have no clue what it did for me. So I guess I have to go to another place to get an eye exam I can use and pay out of pocket since they stole my insurance. Very disappointed and will not go back or recommend.

Disappointed that you no longer carry the Ray Ban frames that I purchased there my last visit. No other options provided for my damaged frames. Two new pairs at Eyemart express in less that an hour with no appointment.

I have raved and raved about this place and the amount of people I’ve sent here is insane. So, even after getting my glasses and not being able to see out of them at all, I never said a bad thing about this place and after my glasses taking 6 weeks to get, not the 2 weeks they said. First, they scheduled my appointment, then called and said the Dr wouldn’t be in that day. So they rescheduled which was a month away, mind you I’m diabetic and they think that’s why my glasses weren’t right, uncontrolled sugar. So I told the Dr I will not eat or drink sugar for 6 weeks so we get an accurate answer. It’s been 3 months with no sugar or anything for this appointment that’s from 3/13 - today 4/7/25. I have been sent more confirming texts than I’ve ever seen, confirmed them all. Get to the appt, the receptionist who would never ever represent my company the way she does this one. She could not have cared less, basically I don’t know what to tell you, whoever scheduled you made your appointment in Morgantown. I’m not dumb, she can tell who booked it. I’ve never gone to Morgantown for an eye appt. So, I wait all this time, and they schedule it at the wrong place 30 minutes away during work hours. So after I told her about my diabetes and that the Dr had me not eating sugar and wanted to see how my eyes are, she did not care about that either, she said I can get you in April 27 at 10:30, 1:30 l, 20 more days!!!! I said just forget it, I don’t need it. So, let me be very clear, you did not lose this patient because of the Doctor or Chase, you lost this patient and her wife because of the front desk. No empathy, no trying to fit me in because let’s be very clear this was not my mistake and in my business when we make a mistake we fix it right away especially when diabetics and eyes are not something you mess with but it’s okay, there are many eye drs that want a patient that has insurance, refers a ton of people, that raves with word of mouth and that has expensive taste that ordered glasses from you not online. So, when looking into this. My name is Tiffany. I had an appt on 4.7.25 at 11. Made at the wrong place and the person that didn’t care at all about your patients was the one sitting on the left when facing the desk. So, you can go back, I left a 5 star review that went into detail of how great this place was in October or November, so this is a truthful review. Picture attached of me leaving while writing this review of your employee tries to say this didn’t happen. Look at the camera. NOT ONE SINGLE SMILE. I’ll make it easy. You will want to go to 10:56 of the footage, you won’t have to watch hours and hours. It’s right there! Thanks Dr and Chase!!!! I hope you don’t lose more patients due to these reasons. If you guys go somewhere else to work call me!

I had an appointment a few months ago. I appreciate the reminders, thank you. My appointment was with Dr Cindy. She is fantastic! I checked in & the staff was very pleasant. The person that helped me pick out my glasses and adjusted them for me, was the same person, Margo. She is absolutely wonderful, helpful, polite, & friendly.