SSM Health Davis Duehr Dean Eye Care - Dodgeville

Don’t go here! It happened to me and now my husband. They coded bill wrong so insurance won’t pay. I called 5 times and waited on hold forever. Called billing. Called insurance. They never did resubmit it with correct codes as a regular eye exam. Which it was! An $800 dollar bill is insane. We will never come here again. And now they turned it to collections. Even though we called multiple times and they never did it correct. No one has time for this and the customer service is nonexistent. It’s robbery! And my new place said all the concerns this place said isn’t true. So are they making up things just to charge insane amounts to people. It’s so disappointing.

The eye doctors are fine, but SSM Health Davis Duehr Dean in Dodgeville is one of the worst health service companies I've ever had to deal with. The ineptitude of the administrative and billing staff is beyond my comprehension. If you reside in SW WI, I strongly recommend looking for another provider for your eye-related needs.

My pharmacy tried to check on a prescription for me. The clinic did not return message. I called left message. Next day I waited 10 minutes on hold, was promised a callback and that my account had been documented.Called following day on hold 12 minutes. Told rep why I was calling. She asked me to hold so she coukd check. I'm still on call 30 minutes later. At 35 minutes call was disconnected. They did call back to say no drs in Dodgeville all week. So nothing can be done until Monday. This is DEFINITELY NOT the clinic to use.

Once again the wrong prescription in that the reading part of my trifocals is impossible to see through unless I hold the frames way up on my nose, even though the frames are not small. Also, these people NEVER ANSWER THEIR PHONE. AS I WRITE THES, TUE 4:42, A SLOW TIME, THEY WILL NOT PICK UP THE PHONE. BTW, Vicki is very good at adjusting your frames. Don't let anybody else NEAR them. I HAVE NEVER ONCE GONE THERE WITHOUT HAVING TO GO BACK TO HAVE THEM GET IT RIGHT. NOT ONCE IN 15 YEARS!

When the appointment was made (over a month prior) we explained that we would be losing insurance as of July 1st and wanted to have my daughter seen prior to July 1st. The appointment was made for June 30th I moved around my schedule for the entire day (over an hour drive to get to the clinic) Paid for my two younger children to go to daycare. My husband had to schedule and pay his assistant to come in to work so he can leave early to pick the children up from daycare. Then.... I get a call THE EVENING BEFORE her appointment telling me that we will need to reschedule the appointment due to them forgetting to order what they need for her fitting. When I called to see if there was anything I could do to get my daughter in and quite honestly completely confused as to why the appointment was even made for that day in the first place or at the the very least why they waited until the night before to notify me of them canceling the appointment I was met with extremely rude and unprofessional staff