This review is specifically for the glasses store, not the ophthalmology clinic. I have only gotten someone nice here ONCE and I think she might be the manager, Jessica maybe? She's the only reason I'm giving 2 stars and not 1.
The lady who is very tall with long red hair is incredibly rude. She "helped" me the last time I needed glasses and she was not pleasant then. Tonight, I had the misfortune to have to work with her again. Their hours are horrible for one, at least stay open until 6--I booked it across town to make it there to pick up glasses after work. I called ahead knowing I'd be there at about 5:25 but that I'd still like to pick up my glasses before going home. Whoever was on the phone (I'm betting it was the tall red-headed woman because she was rude, too) said "well okay we'll be here til 5:30." If you're open til 5:30, you're open til 5:30. I've worked in retail, I get it. It's a pain when someone comes in that close to closing time. However, I always smile, tell them it's fine, and help them. They drove out to my establishment and are about to patronize it, so you can bet I'll still be nice.
I knew I would need all the bend taken out of the sides of my glasses because I get headaches. Before letting me finish that sentence, this woman cut me off and went to adjust them. When she came back, I said, "as I was saying I'd like the bend taken out of the sides." So she could have done one adjustment but instead had to walk back for two because she refused to pay attention to me. I paid a lot of money for these glasses (eyemart express is cheaper but I wear glasses every day, I wanted ones I absolutely loved) and I would expect service to match. The service I got at Eyemart blew Dean out of the water. At the end of my 2 minute session of adjustments, she rattled off how to care for my glasses while staring across the store. Never once did she look directly at me. I was out of there before 5:30--not like I made them stay late and I try to always be pleasant because I know working in a service industry can be difficult.
I'd cut this lady a break if I thought she may have just been having a bad day, but every. single. time. I've worked with her she has been just plain rude. Unless you LOVE a pair of glasses here, I'd suggest going elsewhere.
