SSM Health Davis Duehr Dean Eye Care - Sun Prairie

I visited SSM Health in December 2024 for a simple referral to podiatry. During that visit, my doctor documented a painful 12mm callus, took clinical photos, and issued a specialist referral — all clearly noted in my permanent medical record. SSM's billing department then ignored my chart entirely and coded the procedure as a routine cosmetic callus removal, causing my insurance to deny the claim. This wasn't a gray area — the provider explicitly documented a year of intermittent pain with pressure. The billing department simply didn't bother to read the chart. I disputed this in writing on January 4th, 2025. SSM quietly completed a coding review on January 12th and never told me. They let me wait four months with no communication while simultaneously sending the disputed bill to a collections agency. When I finally pushed back in April, I received a dismissive form letter claiming the coding was correct — a claim that is demonstrably false based on their own medical records. I have now filed a formal complaint with the Wisconsin Office of the Commissioner of Insurance. SSM had every opportunity to correct a simple billing error. Instead they chose to ignore a patient, skip proper communication, and pursue collections on a disputed bill they knew was wrong. If you're considering this clinic, be prepared to fight for accurate billing.

I had a very disappointing experience with SSM Health, similar to other reviews I’ve read. I went in for preventative tests that should have been fully covered by my insurance. However, SSM coded the bill incorrectly, and I was left responsible for the balance. After talking with my insurance provider, I requested that SSM recode and resubmit the claim, and was told it would take a specific number of days. When I followed up after that time frame, I learned they still hadn’t done it. In the meantime, they told me I had to pay the bill or it would be sent to collections. To protect my credit, I set up a payment plan and provided my banking information, assuming the payments would process automatically. Despite that, I never received any notification or billing for the payment plan. no emails, no letters, nothing. Then I discovered they had sent the bill to collections anyway. I have no idea if they’ll even bother to recode the claim now. This experience has shown me that SSM Health cares more about collecting money than about patient care or doing what’s right. It’s incredibly frustrating to do everything by the book, maintain insurance, follow their procedures, try to pay responsibly, and still be penalized for their mistakes. If they can’t handle a simple coding correction properly, how can patients trust them with larger bills? I will not be returning to SSM Health.

Dr. Cooper is my primary care physician, and I truly appreciate the care he provides. He always takes the time to listen and thoroughly explain any questions or concerns I have. I never feel rushed during appointments. I feel heard, respected, and well cared for. Highly recommend!

They keep you waiting for hours and hours with no courtesy check. They could at least call ahead and say they're running behind. They should book fewer patients because we wasted several trips for nothing. Completely unacceptable.

CAUTION: *Stay away from Dr Yusuf Abdullah at all costs.* Abdullah is insensitive rude dismissive and not able to care for people with disabilities and who are neurodivergent. Do not trust your care with him. I had a new patient appt with Abdullah in 2025. I sent a MyChart message in advance with several pages of patient introduction to help with difficulty accessing care due to PTSD and autism avoidant and sensory needs. I met with his nurse as I was roomed and asked her to print the info and have Abdullah read them before coming in. Abdullah entered the room huffing and puffing. His first words to me were, “you’re doing yourself a disservice. You know this, right?” I had no idea what he was talking about. He took the pages of paper and repeatedly shuffled and slammed them on the desk while stating that he had no time to read them and kept repeating that I was doing myself a disservice. It was the most invalidating experience I ever had as a disabled person in primary care. Here I was trying to self advocate and provide background info to help treat me, and Abdullah couldn’t be bothered to read or understand my lived experiences as a disabled autistic person. Because I have some skills at self-regulation, I stayed calm under Abdullah’s fury. I was firm that he take the time to read the info before continuing anything. I kept stating I was disabled and autistic. He told me he didn’t think he was a good fit for me without making any effort to evaluate that. Finally, Abdullah left the room and read for a few minutes. He used far more time arguing than he eventually did to read. He stormed out of the room like he entered. When he returned, his tone completely changed. He did not apologize however and did not show disability awareness. He stopped being openly hostile. That’s an absurd threshold for care from a place that champions its compassion. I have never felt so made less than by a medical provider in his role. I haven’t recovered from the trauma months later and am sharing my experience in the hope it will protect others. In the many times I’ve met new providers, they always thank me for sharing patient intro info. It helps them do their job easier which makes me more likely to get better care for physical needs instead of stigmatized for mental health. I’ve since continued to use this facility under a different internal medicine doctor and their team. The fact that Abdullah remains employed here puts patients with disability or neurodivergence at risk, should they be so unlucky as to see him. Patient Relations did not provide satisfaction for my concerns. UPDATE: SSM Health’s reply here is cruel. I have requested no contact with Abdullah. Replying on his behalf violates my autonomy and patient rights. Patient Relations already declined to take satisfactory action.