Standard Optical

Just ridiculous. I’ve ordered a pair of contacts since December 2023. It is August 26, 2024 and still no contacts. Nobody will answer except for sugarhouse. I mentioned to them how frustrating it is because nobody will answer the phone. I’ve a had a wait nine months. I’ve been patient Enough. And when I expressed my frustration with them, they said well I’m happy you were able to talk to me today but yet they didn’t resolve anything.

I had my eye exam and ordered 2 pairs of glasses on March 20th 2024. Today is July 21st 2024. 4 mo. They still have not come in I called, they keep telling me back order delays. There's no excuse for this long of a back order and now, when I call the store they won't answer the last 3 times I've tried to get ahold of them. And I don't want to refund.I want my glasses.I love the frames that I picked out.I've never had it take longer than two weeks to get a pair from any eye care provider. They can never make it up to me. Lost all hope and a customer with Opicare. Update 8/20/24: I went in person. To the West Valley office and a handwritten sign on the door said closed no communication and still NO glasses. I have called the corporate number.I have called other locations and no one will answer the phone.

This place is a damn joke and they never answer their phones. It’s always ringing as busy. My children have Medicaid so we are limited on options when it comes to prescription glasses. It took forever just to get my son in for an appointment and because he’s a child his glasses easily break. Can’t help that when kids constantly break stuff. Asked for a replacement two months ago and have not heard back from them. Keep calling once a week to try and get an update and their phone always rings busy, such a joke and I don’t have time throughout the week to go and visit this place as I work during their office hours but now it seems I have to take time off just to physically go into the office when a simple phone call would’ve helped me significantly!!!!!!!

I was told when I ordered my glasses that it would take 2 weeks. It has been 4 months now and still no glasses. After reading some of the reviews it sounds like I am not the only one to have this problem. Luckily I stopped payment on my credit card before the 90 days was up that my card company allows for disputes. I guess I will have to try somewhere else.

Hey Standard Optical! Can I get a refund for my order I placed with you guys TEN MONTHS AGO? I placed an order with one of your competitors on SATURDAY and happily received my 1-800-Contacts order today. Get it together y’all… At least provide answers for the people you left hanging!