Standard Optical

The manager of this store closes and leaves whenever she wants. She makes excuses about having court dates on why she isn’t there to open the store at all. This has happened multiple times. Then for a few months the excuse was that her systems were down. Now her new excuses is that the power went out. The power was out for an hour at most, and this was DAYS AGO. This picture is taken today, after seeing this sign up for multiple days. I work at Smiths next to this location and see that this manager literally just does what she wants, leaves when she wants and has horrible horrible customer service. I have been going to this store everyday on my breaks at work, trying to get my contacts that took almost 8 months just to get here but now I can’t because the manager is so terrible. I want to contact corporate about this if there is anyway possible. This is not fair to any of the customers and she doesn’t deserve the measly amount of people who have stayed to do business with her.

The first appointment or the first visit there was great. We were taken care of right away and everything seemed to go perfectly fine until it came to receiving the glasses. I was told that I would get the glasses in two weeks and still haven’t gotten them. I ordered the glasses The end of February and it’s almost the middle of May and I still haven’t gotten anything every single time I call I get the exact same thing that they’re just waiting for them to come in or that the manufacturing is changing and so it’s going to take longer but it’s been almost 3 months and I still haven’t gotten anything

My husband had an exam and ordered contacts 3 months ago… we have not received the contact and every time we request them, they say they are coming in soon. We tried to get a refund, they said we can only get a refund once they arrive. They are blaming the contact company, but the contacts are available from other stores. We just want the contacts or our money back, but they will give us neither. I do not recommend them. Take your business elsewhere. 10/10 update. Almost 4 months later still no contacts. Went in for samples today was told they would call me back in an hour. I called 2 hours later no update on samples. Asked for a number to the corporate office… said they would call me back tomorrow said I can just come in to get the number. She told me that I cannot come to the store anymore. Zero stars.

I’m very frustrated and disappointed with this store. I ordered and paid for 2 pairs of glasses almost a month ago and I still don’t know when or if I will ever get them. I’m very concerned that if I ever do get my glasses they won’t be right. I’ve called several times to get an estimated time of delivery from the office and they either can’t tell me anything, or it just rings and hangs up. The last few times I’ve tried to go to the office in person to get an answer they are closed during regular posted business hours. Buyer beware! From my experience so far they have earned ZERO stars.

I don’t normally leave reviews on anything, but I’ve never ever had an experience like the one I’ve had at this standard optical. They don’t communicate with each other or with you, or even keep up to date on records. They don’t have a doctor anymore, and even when they did, it took them 4 months to get me trial contact lenses. Each time I would check the status of them, I would get different answers- like they were working on it, or they didn’t know what I was talking about, and then one receptionist said I hadn’t even been given a contact prescription/trials. 3 weeks later, a different receptionist called to tell me my trials were ready for pickup. Once I tried them and called back, she said she couldn’t send me the trial prescription because she didn’t have it. I will never be going back.