Standard Optical

November 2023 I went in along with my family to get all eye-work checked and order new glasses and contacts. We have received some of the glasses but it took over 8 weeks. It is now over 6 months later and I'm still waiting for one more glasses order and some contacts that were ordered. Each time I call they have an excuse to call the Lab and the Lab doesn't respond to them. I understand some delays but they are not willing to take any responsibility of the issues they are having. If the Lab is this bad then please use another. There is no reason why glasses and contacts take more than 6 months to fulfill. Every time I call, if they answer, they act surprised to see an order out this long. I call regularly and only get them to answer the phone occasionally. I will be using other providers next time. I have used Standard Optical in the past in West Valley and they were great. Not so much anymore.

8/14/24 Update - I went into the store for another status update the week of 7/8/24 and was told the lab found my frames (because during another drop in for a status check I was told my lenses were ready but they lost the frames) so I would have the glasses by the following week. Obviously that wasn't true because still no glasses. Plus I was flat out lied to. My husband could see over their shoulder and the system said still no lenses and still no ETA. Last week was the 6 month mark and still no glasses. DO NOT GO TO STANDARD OPTICAL! I'll be filling a complaint with the Better Business Bureau, my insurance company and seeking any type of recourse that I can. _______________________________________________ I would have left zero stars but zero wasn't an option. Last year I ordered over $1,000.00 in frames and lenses. I was told 2 weeks and it took 4 to 6 months to get my order. I was told there was supplier issue, that one of the machines at the lab broke down, and there was some sort of business take over that was happening. Okay, I figured that was a one time fluke. Fast forward to the first week in February of 2024 when I ordered a replacement frame and lenses using their "Stancare" program. I was told there was no more backlog issues and I should have my frames in 2 weeks. Next week is the first week of May and still no glasses. Finally found out today that the "standard" size lenses are too small for my frames so they had to order the right size. Supposedly the special order was made three months ago but who knows since the lab said the client should be "restyled" into another frame that takes a "standard" sized lens because they (the "standard" size lens) were already in stock. I feel like they didn't make the special order until today because the lab was waiting on the store to tell them what I wanted to do. It is hard to trust anything they say. There is obviously a huge organizational issue which is evident in the poor communication between management, the lab, store fronts and customers. Once I get this set of glasses I'll be on the hunt for a new place for eye exams, frames, and lenses.

I’m in the same position as many of the other people that have left reviews. The eye exam and doc are great however hopefully whomever goes here to order glasses be prepared to learn what patience is all about because you will wait forever for them to come in. They never answer their phone so you have to drive to the store to get any update or feedback on your glasses. The employees there have changed their story 3 times on me now, at first it was 2-3 weeks then it changed to 2-4 weeks and now it’s 4-6 weeks. So if you like getting the run around then this is the perfect place for ya.

UPDATE AS OF 12/5/2023 still have not received glasses ordered 9/12/2023. NO RETURNED PHONE CALLS AND NO REFUND ISSUED. GETTING LEGAL AID NOW.DO NOT GIVE THIS PLACE YOUR BUSINESS!!!! I am not having good feelings about this place at all. I’ve brought my kids here for years and have seen the same doctor all this time. He’s never been warm and friendly but he’s been professional and civil. And he knows his stuff. We went the beginning of September and as of now, middle of November, we are still waiting on my son’s glasses order. We’ve called several times and no one returns the voicemails. Yesterday I called the Ogden office and somehow they were able to connect me to West Point. The Man I talked to wasn’t apologetic and even confirmed our order was the oldest he had. Then he promised to return the call yesterday with an update as to when we could expect the glasses. I never received a call. We obviously don’t matter. So I think we will request a refund and we will take our business somewhere else.

Don't go here if you expect good customer service or to receive your glasses in under 2 months. The doctor himself was awesome and its sad that he works at such a terrible office. I ordered my glasses and they told me it would be about 2 weeks. 3 weeks later I called to check on the progress and they told me it would be another 4 weeks at least. At which point I requested a refund. They gave me the refund and told me the refund to my insurance was processing. However they didn't ever process the return to my insurance and then when I contacted them about it they made no effort to apologize or take responsibility. Just not a good experience. Do not recommend.