Stanton Optical

Worst Experience. Walked in to get an eye exam + new glasses. (Saw some pretty good deals online) I was told that while I was out of network for my insurance provider EYEMED they still offer discounts for EyeMed. ( so I agree to my eye exam first) After my exam was completed, I was walked to the displays to select a new pair of glasses, and I was told by the associate Jasmine that if I buy my glasses there, my eye exam would be free (sounded like a pretty good deal) then I was told by the other associate Marshall that EYEMED would cover $130 of my new glasses, so I selected something simple a pair of glasses priced at $139, then I would just covered the difference ($9) (pretty good I thought). Upon checkout, the associate Marshall whispered something along the lines “Let me see what else can I get you with” he giggled thinking he was being funny, but since I couldn’t understand what he meant I disregarded his comment, When running ready to checkout, Marshall the associate charged me $126 for my new glasses and made me paid an extra $35 for my eye exam then I asked for an itemized copy because everything i was shocked I had to pay that much, I called customer service for clarification so they redirected me back to the store after I left. I spoke to another associate and he gave me excuses about the charges and when I asked for clarification of why was my pair of glasses and my exam none of the prices that they advertise he just put me on hold and when I requested for my glasses to be canceled and get my money back he said that I couldn’t get all my money back because now everything goes a regular price for my eye exam which and the website is priced at $79 and my EYEMED discount was $80 documented and printed in the receipt that associate made more excuses and when I requested to speak to a higher up manager all of a sudden, he told me he would reimburse me for the $126 charge to my card so I only ended up paying for my eye exam. Really bad experience at this location and it’s representatives. It feels like they slam you with hidden charges they don’t tell you about until you’re ready to check out. I will not be coming back to this. Stanton optical again, shady employees shady business.

Staff was absolutely amazing!! Despite many years of never being able to get a good deal on a pair of frames bc of how strong my prescription is, this place was able to help me find and get into a new pair of glasses while saving me almost $800!! I'd highly suggest this place to anyone but especially those who need to get a good deal on being able to see and they've got great staff to help.

No real doctor on site. This staff did not greet me like other customers and I should have gotten better customer service especially paying out of pocket for exam and questionable prescription. Just weird not see a real doctor and it’s not advertised that your appointment will be virtual with a lab tech. That $79 does not reflect the $200 lense cost. I want a refund!

Super friendly staff! Jose and Madison were both so kind and helped me find exactly what I wanted, plus my glasses were ready the same day!

I need to get a fresh Rx for glasses. A quick google search led me to myeyelab advertising same day appointments. I went online to make an appointment and the process was fast and easy. I take the second to last appointment available for the day. I arrive 10 minutes early to check in. There is only one employee working and one other guest in the building. The associate was polite and let me know he would get me checked in as soon as he finished with the other guest and did so. While I completed my paperwork the other guest proceeded to his appointment. After about 10 minutes the guest leaves and the associate lets me know that his system is down and he is waiting on it. It said okay and I’m fine waiting. A few minutes go by and he leaves for one of the back rooms to return and let me know that the issues won’t be resolved for at least an hour and they would be closed by then and offered to make a new appointment for me. I thanked him for his time and left. I’m sure I’m not updated on modern technology for eye exams but every exam I’ve had used the mad scientist looking machines with the different lenses and examiner goes through the “is one or two better?” questions until they fill the Rx. So this experience doesn’t feel right since he front desk computer was working fine for him to rebook my appointment. I won’t be back and I’d recommend anyone not waste their time here. 2 stars instead of 1 for the easy to book appointments and polite associate.