Staff is subpar. My understanding is that they do not have a Dr in the office but do exams with an assigned Dr virtually. And while the high tech is pretty cool it doesn't beat having a Dr there in person. Downside to this type of office is that everything is automated. I went in for the eye exam and was interested in the offer with the contacts. Unfortunately, they didn't have the kind I needed. So they had to be ordered. I went back 2 days later to just do frames. They said i couldn't do that since that day passed. I live 45 min away. They couldn't bother to mail them out to me instead. So by the time I made it back it was 4 months later. Yes, that's on me. So when I was uncomfortable with the contacts given I called to see what options were available to try a new kind. They said that the contacts assigned to the rx could not be changed and I would need a new exam. Is my rx still valid? Yes. But not for them to let me try a new pair. I wasn't given any more options like purchasing a different pair out of pocket. But at this point ill do that myself. Point of all this? If you know what you need this place is just fine. If you're in trial and error, stay on top of it or don't bother.
