Stanton Optical

Thank you lesley the most caring sales manager! I was able to see, lesley cares for you and will give you the best service. Hope to see u next year.

I’d like to share my disappointing experience at Staton Optical, located at 6471 E NW Hwy #130, Dallas, TX 75231. I visited this location after seeing a promotion advertised as “Buy 1, Get 1 Free” on progressive lenses. I brought in my own frames and paid over $500 for what I believed was a great deal. A few weeks later, I returned to pick up my glasses. While the first pair was correct, I noticed that the second pair was single-vision, not progressive as promised. When I returned to the store to address this issue, I was told there had been a “glitch in the system” and that I would need to pay more to receive the second pair as progressive lenses. The staff and manager refused to take responsibility for the mistake, repeatedly stating they had “tried to help,” even though the error was clearly not mine. After expressing my frustration, I was offered only a partial refund, not even half of what I paid, with the explanation that the purchase was part of a promotion. Overall, this experience was frustrating and disappointing due to misleading promotions, lack of accountability, and poor customer service. I would not recommend this location to anyone.

I went here for the first time ever and I had an amazing experience! Moving forward I will ask for Misty, she was 10|10. From the time I came in til the time I left! Misty was very nice and sweet, she had someone in prior to me coming in and still greeted me and made me feel welcomed, my appointment was very swift and professional. She was very knowledgeable about everything and was able to communicate exactly what was going on and I appreciated that. I let her know I thoroughly enjoyed the experience and she was able to also recommend me frames that would be a better fit for my prescription. I recommend going to see Misty if you come to this location!

Leslie was working with me and she went above and beyond! She helped me find the right promotions they were having and made me save BIG! She deserves a raise! She also was able to juggle the rush that came in at 5pm with ease and smile! Thank you Leslie for helping me get my vision back on track! (:

I scheduled online for an exam and an eyeglass prescription. The scheduling process was very easy, and the in-person and remote exam was quick and efficient. I was assisted by Lesley in-store who went ABOVE AND BEYOND. She was very knowledgeable, helpful, and patient. She assisted me along with three other clients simultaneously, and I never felt missed or overlooked. She was able to resolve my appointment and get me the exact frames I wanted for my (very high) prescription. Lesley was an absolute delight to work with and her customer service is unmatched. Thank you very much for all of your help!