Stanton Optical

I’ve never left a review before, but this place inspired me to break my streak. Walking into this business was like volunteering to be judged by a panel of teenagers who had just been promoted to upper management. Every interaction felt like I was interrupting them by being a customer. The entire staff acted as though they were personally doing me a huge favor by allowing me to spend money there. Special recognition goes to the older woman on staff, who somehow managed to combine aggressive and obnoxious into a single customer service style. It was honestly impressive. The grand finale? My lenses, which cost me about $800 after insurance, turned yellow after only a few months. When I brought them back, they acknowledged the issue was covered under warranty... and then tried to charge me to fix it anyway. ($200) That's a level of creativity usually reserved for scam emails. If you're looking for overpriced Walmart level eyewear and the customer experience of being trapped in a group project with the world's most arrogant classmates, this is the place for you. Everyone else should probably avoid it.

Mrs. Brooke and her staff were absolutely amazing. My father has dementia, and Mrs. Brooke was incredibly patient, compassionate, and thoughtful throughout the entire visit. She took the time to make sure he was comfortable and well cared for, which meant a great deal to our family. The staff was friendly, professional, and attentive. Overall, it was an excellent healthcare experience, and I highly recommend this practice to anyone seeking quality and compassionate care.

Great experience at the Lexington store. #0313..BROOKLYNN & ALI...Those ladies Rock! From the time ALI Answered the phone, she was willin to help me and did just that! I explained my issue with my daughter's glasses she searched on her end and I can hear her asking BROOKLYNN and researching information to help me out. ALI could of just said, we dont have the glasses your daughter needs and hung up!!! But she didn't!!! Told us to come in and let's see how we can help you, or order what u need to replace the glasses. So I got there within 15 mins. And the ladies welcomed my daughter and I all smiles very welcoming and I was very much pleased. They found my daughter's glasses under a different skew number and they work!! Saving me so money lol my kid was happy and I just thank them so much. Because I had other stores tell me we dont have them and thats it!! But BROOKLYNN AND ALI, has made our experience seamless! And I really want to Thank you ladies again for just putting a smile on my Daughter's face and saving me some money lol. These are the kind of ladies you want to KEEP on your Team.

Can’t say how impressed I was with the service and overall experience. I went Saturday morning for a general exam and was done within an hour. This included a virtual exam with the doctor, contacts fitting, and picking new glasses. The store employees were all extremely helpful and communicative (Marcel was great finding the perfect frames and finding the best financial options with insurance, Brooke was helpful determining my insurance and providing the DMV forum request, my technician was very quick and professional).

I visited about a year ago and bought a pair of glasses. In spite of choosing glasses and frames that were well within the limits of my insurance, I somehow still had to pay about $50. The glasses were made incorrectly, and in total it took me four visits to finally emerge with a pair of glasses that were correctly made and properly adjusted to my face. A year later, I am not longer wearing these glasses because they have fallen apart, multiple cracks in both lenses and a notepad that has just fallen off. These glasses did not see any rough use and of the dozens of pairs of eyeglasses I have had in about 50 years I have never had one fall apart like this. This year I will be going somewhere else.