Sterling Optical

My family and I have shopped at this store for ten years. We have been happy with the selection of glasses and their customer service over that time. We recently purchased glasses and met 2 of the most engaging and conscientious sales people we ever met. They are Alan and Wendy, the manager. They were helpful in assisting us in choosing the best aesthetically pleasing frames and took our order in a caring and professional manner. When we picked up the completed glasses, they made sure that they fit correctly and adjusted them multiple times when needed. They are not only professional and competent but also caring.

Liars, Liars, Liars. Sales person told me there was a thirty percent discount on everything and a two hundred and fifty dollar rebate from my insurance company. It's easy to give large discount when they are over charging by three hundred percent. The sales person quote me a price of $650.00. I went to Steven John Opticians in Riverdale only 15 minutes away from Sterling Optical. I was charged $250.

I have not seen an eye doctor in 5 years and the doctor made me feel so comfortable. It was such a quick process to take my eye exam and contact exam. I enjoyed the assistance with Patti who helped me pick out the perfect frame for me. She was so sweet and showed amazing customer service. She answered all my questions so I left feeling extremely satisfied with my new frames and contact package. I definitely recommend this place.

My wife and I recently visited Sterling Optical at the Cross County Center in Yonkers, and we were thoroughly impressed by the exceptional service we received. From the moment we walked in, the staff was welcoming and attentive. A special shout-out goes to Patti, who assisted us throughout our visit. Her professionalism, patience, and genuine care made the entire process seamless. She took the time to understand our needs, guided us through various eyewear options, and ensured we were comfortable with our choices. Patti’s attention to detail and friendly demeanor truly set her apart.

On May 30 I went in to pick up my daughter glasses. In the process of doing so I ask Wendy if I can get a copy of prescription, upon doing so Patty came out and greeted us and asked how is everything working out for the glasses? I let her know that I was here to pick up my daughters but also just to get my prescription because I found it cheaper to get my glasses somewhere else she was so kind and sweet and said what can we do for you or can I see if we can get you a better price for your glasses so I said to her, no problem she was able to give me the breakdown with insurance without insurance and also even if I bring in my own frames and I was happy with the outcome. Pat and Wendy was excellent😊 On May 14, 2025 Burdette was very helpful and kind to helping my daughter getting a new pair of glasses. She also reminded me that we were passed due for an eye exam.Overall she gave excellent customer service.